Close to the metro station, location is excellent. Everybody was nice and helping and the breakfast buffet was varied and tasty. The only problem we had was that the cooling and ventilation system is in bad need for an upgrade, so the room was too hot at night, despite 18 degrees outside, so we slept very poorly.
I have stayed at Scandic Falkoner for six nights. I enjoyed my stay for the most part, Breakfast is very good; the waffle makers are quite popular. The complimentary hot beverages offered in the reception area are a nice touch.
There was only one elevator, and taking the stairs was not easy and seemed discouraged.
One big issue for me was my arrival. I wrote to the hotel twice through hotels.com to enquire about the equipment in the room to recharge electronics and didn't get an answer. I wanted to start a dialogue because I was coming from Canada on an overnight flight and would arrive early in the morning. Since there was no answers to my messages, I couldn't let them know of my flight number and early arrival. So I got there at 8:30 AM and had to wait until at least 1PM in the reception area for my room. I was exhausted. I knew that there was an option for early arrival and was willing to pay for it, but I couldn't arrange for it. So, my visit to Copenhagen started on a bad note, but I enjoyed my stay nonetheless.
The room we had was not properly cleaned. Crumbs on the floor. Fingerprints clearly visible here and there.
The remote control for the TV did not work. Asked for a new one. We were told that it had been replaced but the ânewâ one didnât work either. We were told we had to ask for the room to be cleaned a day in advance. We did it when we checked in. However, when we got back to the room the day after it had not been cleaned. We arrived at the hotel at 21.30 and the restaurant was closed and no room service was available.
Easy to find from the metro system and it was like walking into a film set, which was unexpected. Prompt and efficient reception who allowed us to store bags until our room was ready. Breakfast was good and staff were polite and friendly. Kids bed wasnât made up for arrival, but quickly resolved by housekeeping. Bar service took a little while