First, I want to start by sending a shout out to the customer service contact for this rental: they were great and answered all my questions promptly and cheerfully. They gave us food recommendations that helped us have a fantastic holiday. If they were all that I were reviewing, this would be a five star review.
However, this property shows signs of wear and of maintenance neglect. The heat for the lower floors was not functioning for our November stay, and the lower floors remained at or below 60 degrees the entire time we were there. Routine maintenance checks of the system would have negated this, as there was missing insulation on the pipes that caused them to freeze and trigger the auto shut off.
We were all looking forward to being able to have an evening beverage in the hot tub, and that was one of the reasons we chose this property. Alas, the temperature never rose above 88 degrees (Sat AM) despite our turning it up to get to temp on Weds evening.
These are the two most disappointing aspects of our stay. There were several other small signs of delayed investment in the house (broken coffee pot, etc).
One thing that the kids wanted me to say was that the Fooseball table is top notch. There were many rowdy tournaments enjoyed.
Overall, We had a pleasant stay because of the company we were with, but the house could use a little TLC.