Terrible place, this hotel is a belizean hotel and it's located in Belize, however we need to cross a border to get there and we need our passport, I have no idea about, so we cousln't stay, we called them and asked for a refund, they said no that's not their problem, I contect support from hotels.com no answers either or compensation even wehn I asked for it. Hotrible experience don't book here.