The owners were very responsive prior to booking and during our stay. We asked the owners (before making our reservation) if we could check out two hours late on our final day to accommodate a fishing trip that morning and they kindly granted our request.
I was a bit surprised that we were required to purchase insurance before we could book our stay, as we have never stayed in a VRBO in which it was mandatory, but they must have had some extensive damage from a previous renter to lead them to require it. There were people in the unit above us during our stay, but overall, it was a nice, clean, condo in a good location, with a deck on a canal and responsive owners.