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Hotel Serena

3.0 star property

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Photo gallery for Hotel Serena

Restaurant
Interior
Superior Twin Room, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe
Front of property – evening/night
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Via Faloria 8, Cortina d'Ampezzo, BL, 32043
  • Place, Cortina d'Ampezzo Ski Resort
    ‪8 min walk‬
  • Place, Faloria Cable Car
    ‪9 min walk‬
  • Place, Olympic Ice Stadium
    ‪19 min walk‬

Room options

View all photos for Classic Single Room, 1 Single Bed, Mountain View

Classic Single Room, 1 Single Bed, Mountain View | Bathroom | Free toiletries, hair dryer, bidet, towels

Classic Single Room, 1 Single Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Classic Triple Room, Balcony, Mountain View

Classic Triple Room, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Mountain view

View all photos for Superior Twin Room, Balcony, Mountain View

Superior Twin Room, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Twin Room, Balcony, Mountain View

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds
  • Mountain view

View all photos for Classic Double or Twin Room, Mountain View (Attic)

Classic Double or Twin Room, Mountain View (Attic) | 1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Double or Twin Room, Mountain View (Attic)

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Mountain view

View all photos for Classic Single Room, Balcony, Annex Building

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Single Room, Balcony, Annex Building

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Superior Studio Suite, Mountain View

Superior Studio Suite, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Studio Suite, Mountain View

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 2 Single Sofa Beds
  • Mountain view

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Double or Twin Room, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Mountain view

View all photos for Classic Triple Room, Mountain View (Attic)

Classic Triple Room, Mountain View (Attic) | 1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Mountain View (Attic)

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Mountain view

View all photos for Classic Triple Room, Balcony, Annex Building

Classic Triple Room, Balcony, Annex Building | 1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Triple Room, Balcony, Annex Building

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Mountain view

View all photos for Classic Single Room, 1 Single Bed, Mountain View (Attic)

Classic Single Room, 1 Single Bed, Mountain View (Attic) | 1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Single Room, 1 Single Bed, Mountain View (Attic)

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Superior Single Room, Balcony, Mountain View

Superior Single Room, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Single Room, Balcony, Mountain View

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Mountain view

View all photos for Classic Double or Twin Room, Annex Building

1 bedroom, down duvets, memory-foam beds, in-room safe

Classic Double or Twin Room, Annex Building

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Mountain view

View all photos for Superior Triple Room, Balcony, Mountain View

1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Triple Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds
  • Mountain view

View all photos for Junior Studio Suite, Balcony, Mountain View

Junior Studio Suite, Balcony, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Junior Studio Suite, Balcony, Mountain View

  • 17 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed
  • Mountain view

View all photos for Superior Single Room, Mountain View

Superior Single Room, Mountain View | 1 bedroom, down duvets, memory-foam beds, in-room safe

Superior Single Room, Mountain View

  • 7 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Mountain view

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About this property

Hotel Serena

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Serena include ski storage and ski passes.
Hotel Serena offers 52 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets. Flat-screen televisions come with satellite channels.

Bathrooms include bidets and complimentary toiletries. This Cortina d'Ampezzo hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Hotel Serena, you're connected to a railway/underground station and just a quick walk from Dolomites. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes ski equipment rentals
  • Just a 1-minute drive from Cortina d'Ampezzo Ski Resort and 14 minutes from Lake Misurina
  • Ski shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Hotel Serena helps provide the perfect ski holiday with ski storage, skiing lessons and ski equipment rentals. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site, as well as a snack bar/deli. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This 3-star Cortina d'Ampezzo hotel is smoke free.

Hotel Serena has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hardwood flooring in room
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1907
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 18 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that pets are not permitted in the restaurant.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Serena Cortina d'Ampezzo
Serena Hotel Cortina d'Ampezzo
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel
Hotel Serena Cortina d'Ampezzo
Hotel Serena Hotel Cortina d'Ampezzo

Hotel Serena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 155 reviews
Rating 8 - Good. 43 out of 155 reviews
Rating 6 - Okay. 22 out of 155 reviews
Rating 4 - Poor. 4 out of 155 reviews
Rating 2 - Terrible. 4 out of 155 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Oct 2025

8/10 Good

FRANCIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Distance from Centro and restaurants
Stayed 3 nights in Oct 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

HENGJUN

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Jia

Travelled with partner
Liked: Cleanliness, staff & service
Staff extremely friendly and trying to please. They have the best water pressure compared to other hotels I stayed in Italy. There are some areas management might want to improve on: no electric kettle in rooms, breakfast quality is poor.
Stayed 2 nights in Sep 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
I chose a room with my own bathroom and the bathroom was so nice, rained shower, beautiful little balcony with a lovely view of mountains. Very walkable to the rest of what I needed in town. The staff were so helpful at check in. Would absolutely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

yves

Excellent service and great staff. Highly recommend. Great location 5 minute from the action. No air conditioning for those that fear the heat. Nights and evenings more than comfortable
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super comfy bed
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice, quiet hotel. Excellent staff.
Stayed 1 night in Jun 2025

8/10 Good

Shahida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay, wonderful view from the balcony and the staff were very kind, bubbly and accommodating! The only downside I would say is that there was no AC which we would have really appreciated.
Stayed 1 night in Jun 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, clean, modern hotel. Good location, very helpful staff, and a nice breakfast spread.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel and staff. Comfortable rooms and great breakfast. Nice porch for an afternoon drink. Right next to the bike path, hiking trails and a short walk to the center of town.
Stayed 3 nights in Jun 2025

10/10 Excellent

Liana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated suites! Delicious breakfast spread. Easy check-in and check-out.
Stayed 3 nights in Jun 2025

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is good but the receptionist during check in was not that helpful and welcoming to the guests.
Stayed 2 nights in May 2025

10/10 Excellent

Kayly

Stayed 1 night in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay - met our expectations.

Very nice property in a wonderful location. Easy access from car at entrance and from garage, sorry sometimes this is important if you travel with a lot of luggage. Valentino, front desk at night was super helpful and accommodating. Housekeeping staff very friendly. Room clean and comfortable. Would say they delivered exactly what I would expect at this price point.
Stayed 1 night in Jan 2025

8/10 Good

Socrates

Stayed 5 nights in Oct 2024

2/10 Terrible

Mark

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Andra Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful !!!
Stayed 1 night in Sep 2024

10/10 Excellent

Shahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ruben, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 2 nights in Aug 2024

8/10 Good

Vishal

Liked: Amenities, property conditions & facilities
Great breakfast and friendly staff.
Stayed 3 nights in Jul 2024