4/10 Poor
Ron
5 Jun 2025
The hotel at first glance looks very nice the pools are nice , very scenic . The waitstaff work really hard so customer service is great . The issue we had was that when we got to our room we noticed that the outside looked run down and then when we entered it looked like something a druggie would stay in . It was run down and there were holes in the wall above the tv. We stayed there one night because we were tired but the next we went and mentioned the condition of the room and after about 30 min we were transferred to another room which totally changed our opinion partly of the hotel. It seens like the hotel is under renovation so some building are under construction. But let people know that in advance so they can set their exoectations when they arrive. Especially at 200 + a night. The food was typical all inclusive food and was not that great. But once again service top notch. As a person of color coming from America i did not feel welcome because eventhough the front desk staff knew english enough to understand me the activities throughout the hotel were all in spanish so i felt alienated. And my wife and i noticed thst wherever we went people seemed to stare at us and i am reluctant to say it was racial but it was jjust uncomfortable being constantly stared at. This hotel is for spanish speaking people only which probably explained the little to no Black people we saw there.



Ron
Stayed 3 nights in May 2025