2/10 Terrible
Carrie
Travelled with family
8 Jul 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family will never stay here again. We're absolutely disappointed and upset with the treatment we recieved. So much so I called corporate who was very apologetic and reached out to this hotel. I was told things would be made right and someone would contact me. Not one call not one try from this hotel. The room was dirty, not as shown in photos. Bathroom super small and very dirty. Beds are very small and poor quality. My special needs children were so excited to stay here to get away from day to day medical appointments and surgeries. We were never told the pool was closed and not working. When checking in we werent told. Yet after i made my complaint they started telling everyone else. The breakfast was horrific and not cooked correctly undercooked meat made ys all sick. $600 down the drain. I want a partial refund. But of course not a single call back. Ill be calling corporate again. 0/10 recommended to stay here. Im disgusted at how rude the lady was at the front desk. (The blonde i didnt get your name, thanks for being the only one who was remotely kind in trying to talk to us).
Carrie
Stayed 4 nights in Jul 2025