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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Deep-tissue massages, massages on the beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(238 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,106 reviews
The price is CHF 255
includes taxes & fees
5 Apr - 6 Apr
Allegro Cozumel All Inclusive

About this property

Cozumel Hotel & Resort - All Inclusive

At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self-parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception daily.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 568 out of 1304 reviews
Rating 8 - Good. 376 out of 1304 reviews
Rating 6 - Okay. 199 out of 1304 reviews
Rating 4 - Poor. 89 out of 1304 reviews
Rating 2 - Terrible. 72 out of 1304 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely best time of year as it wasn't too busy! Very friendly staff and clean rooms. Loved all the fresh food.
Stayed 7 nights in Nov 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a great stay for us in Cozumel. Great location, clean premises and rooms. The staff were very friendly and accommodating, the entire resort was kept pristine. It is an older resort and could use a little updating, but for what we wanted, this place checked all of our boxes. The WiFi can be a little spotty at times, but that just allowed us to be in tune with each other and not staring at our phones all day. We will definitely stay here again.
Stayed 6 nights in Nov 2025

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities
Food was good! Room very simple, but ok if you’re on a slender budget. Staff is very accommodating as well as the waiters.
Stayed 2 nights in Dec 2025

4/10 Poor

Alexander Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Went to see the Iron Man race, great central location, but the worst All inclusive Hotel we've ever visited. And we've been to 20+ over the years, there was really only one restaurant, and it was like a Cracker Barrel , or Golden Coral at best, and expect a comfort Inn breakfast. It did have a nice omelette bar, fresh fruit, and an occasional yogurt. But that's it! Do not pay all inclusive. Eat out! The Staff was nice, did best they could. Great Snorkeling.
Stayed 7 nights in Nov 2025

10/10 Excellent

Yvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife went to this hotel for 5 nights we had a blast the staff were amazing they were able to help us with everything we needed and it’s very convenient cause it’s close to downtown it’s very nice will definitely go there again and it’s supper clean and the food is amazing.
Stayed 4 nights in Nov 2025

6/10 Okay

Jeff

Stayed 4 nights in Nov 2025

8/10 Good

Angel

Stayed 2 nights in Nov 2025

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that there was a tunnel to cross under the street to the ocean side. The employees were all very kind and gracious. We appreciated the concierges that helped us make plans. The food was underwhelming and repetitive, but that's the only downside to the entire experience.
Stayed 6 nights in Nov 2025

10/10 Excellent

Alisha Marie

Travelled with partner
Liked: Cleanliness, amenities
We had a wonderful time! Great staff. Beautiful hotel and good food.
Stayed 7 nights in Oct 2025

6/10 Okay

rhett

Travelled with partner
Liked: Cleanliness, amenities
Food was not very good. Went to listen to music one night, but it was already over, they played for 1 hour. Couldnt eat a snack at the pool, had to go to a table for the snack.
Stayed 3 nights in Nov 2025

4/10 Poor

Jessica

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t cleaned well. No washcloths, only 1 tiny bottle of shampoo for a week, the food was terrible and had to pay extra for some food when it was “all inclusive”. The pools and bars closed early. Did not feel like a resort at all.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 10 nights in Nov 2025

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien
Stayed 3 nights in Nov 2025

10/10 Excellent

Edwin, Shipman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and general areas are spotlessly clean. The staff, in particular, the recreation staff go above and beyond to keep us busy and happy.
Happy American Thanksgiving.
Sunset with friends.
Great shows!
Stayed 7 nights in Nov 2025

10/10 Excellent

Chiemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and food have improved. WiFi is now in common area only and very slow.
Stayed 7 nights in Nov 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everyone and everything including the dive shop (dive paradise) was wonderful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great Would go again
Stayed 10 nights in Nov 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing everything was amazing!!! Staff was phenomenal can't wait to go again
Stayed 7 nights in Nov 2025

8/10 Good

Mia

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2025

2/10 Terrible

Pierre Joseph Jean Marc

Disliked: Property conditions & facilities
Staff keep saying there is is wifi at the pool and restaurant only but there was no wifi at all
Stayed 7 nights in Nov 2025

10/10 Excellent

Heidi

Liked: Cleanliness, amenities, property conditions & facilities
room was great and having a hammock was a plus! clean and beautiful!
Stayed 5 nights in Nov 2025

10/10 Excellent

Joseph

Stayed 4 nights in Nov 2025

4/10 Poor

Scott

Travelled with group
Liked: Staff & service
Always loved this property. But offering less and less all the time. No internet in rooms anymore, my class of Expedia I’m suppose to get upgrade, never have, many rooms no dressers, no facecloths, no conditioner, cutting out simple food items like oatmeal. They seem to want to drive away loyal customers that have stayed for years. Couldn’t have lunch on my last day!!!Didnt get lunch on my first day.. Time to reconsider. Management starts at the top, staff just takes the orders. Most are fabulous.
Stayed 8 nights in Nov 2025

10/10 Excellent

richard john

Liked: Cleanliness, amenities, property conditions & facilities
Yes very much so
Stayed 10 nights in Nov 2025