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Hotel Plaza Cozumel

3.0 star property
VIP Access

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Photo gallery for Hotel Plaza Cozumel

Sun deck
Front of property
Free daily full breakfast
Free daily full breakfast
Exterior

Popular amenities

  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 2 Norte #3, entre Av. Rafael E. Melgar y 5ta. A, Cozumel, QROO, 77600
  • Cozumel Maritime Terminal
    ‪2 min walk‬
  • Cozumel Museum
    ‪3 min walk‬
  • Punta Langosta Pier
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Bedroom, Non Smoking

Standard Room, 1 Bedroom, Non Smoking | 1 bedroom, minibar, iron/ironing board, free WiFi

Standard Room, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(82 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Plaza Cozumel

Central hotel connected to a shopping centre in Cozumel with free breakfast
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a children's pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and express check-in are on-site. Housekeeping is available on request.
Hotel Plaza Cozumel offers 50 air-conditioned accommodations with minibars and complimentary bathrobes. Cable televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hotel Plaza Cozumel gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Malecon San Miguel. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the central location and the pool
  • Steps from Malecon San Miguel and Cozumel Maritime Terminal
  • Beach shuttle service available for a fee
Hotel Plaza Cozumel offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is available daily. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Plaza Cozumel. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

This 3-star Cozumel hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Beach shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Plaza Cozumel
Plaza Cozumel
Hotel Plaza Cozumel Hotel
Hotel Plaza Cozumel Cozumel
Hotel Plaza Cozumel Hotel Cozumel

Hotel Plaza Cozumel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 587 out of 1007 reviews
Rating 8 - Good. 295 out of 1007 reviews
Rating 6 - Okay. 99 out of 1007 reviews
Rating 4 - Poor. 19 out of 1007 reviews
Rating 2 - Terrible. 7 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with group
Liked: Amenities
This was our 5th year at this hotel. We will return. Staff and front desk are always greeting us and very friendly. Helpful if needed. Spent 2 weeks there. The roof top deck and pool are great. The pool water always clean and planters always looked after. Pool water very cool all the time. We where the only ones brave enough to use it in the two week. Could use a pool heater. But overall great two weeks.
Stayed 14 nights in Apr 2025

6/10 Okay

ANDRES

Travelled with partner
Close to the beach . Good location
Stayed 2 nights in Apr 2025

10/10 Excellent

Shizue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

BethAnn, Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a problem. There are 4 very small spaces
Stayed 7 nights in Apr 2025

6/10 Okay

Stacy Lyn

Liked: Cleanliness, staff & service
I have stayed here multiple times. Great central location. Excellent breakfast. Staff is very welcoming and accommodating. The property, rooms, dining area, and pool area are very clean and well-maintained. It is not a fancy place and the ocean view is obstructed by buildings and rooftops, but it works out great for exploring the downtown, shopping, and experiencing local dining options. We taxi to the marina for dive trips. The hotel is near restaurants and clubs, so there is often late night noise of live music and people’s voices. The biggest problem we had this time was an annoying security alarm from a retail store on the main drag that was going off all night. Very annoying and frustrating. Not much the property could do about, but I will bring earplugs next time.
Stayed 8 nights in Mar 2025

8/10 Good

Michael

Stayed 8 nights in Apr 2025

8/10 Good

Glen Edward

Travelled with group
Liked: Cleanliness, staff & service
This hotel is in the middle of the city, so getting to the Marina for scuba diving took a while. There was limited parking spots. The facilities are aging but the staff keep them clean and are friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Evelyn L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

6/10 Okay

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an alarm in a very close store that would go off ALL night. It was extremely difficult to get any rest. Staff was always friendly as usual!
Stayed 9 nights in Mar 2025

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!

10/10 Excellent

Valerie, Parry Sound

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to walk along the waterfront. Steps away from the Ferry from Playa Del Carmen. The most amazing breakfast with lots of food choices. The coffee was delicious. Staff are very friendly. A quaint modest hotel accommodating your basic needs. Low key. Would definitely stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Evelyn L

Stayed 2 nights in Mar 2025

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Njoy our stay here every time in mexico
Stayed 3 nights in Mar 2025

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staying on the Island

Love this place. Every year we stay multiple times. Never staying anywhere else. The staff is so friendly and gracious.
Stayed 3 nights in Mar 2025

8/10 Good

Sheri

Liked: Cleanliness, amenities, property conditions & facilities
This hotel has been a favorite of mine but beware the 3:00 pm check in time is not reliable.
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Stayed 3 nights in Mar 2025

8/10 Good

Adrianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for viewing Carnival. Within walking distance for shopping and dining options. Great hotel staff.
Stayed 7 nights in Feb 2025

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have stayed at this property. Staff were all the same as the year before. Hotel is well-maintained. Breakfast, which is included, is lovely and fresh, and served to order. Rooftop pool is fabulous to have, with a great view. And it is easy to get wherever you want to get.
Stayed 3 nights in Feb 2025

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Fun location!
Stayed 4 nights in Feb 2025