We arrived at 4:15 PM after a 7-hour drive, expecting a 4:00 PM check-inâbut the house was not ready. It was still dirty, with used bedding, leftover clothing in drawers, cleaning supplies out, and trash not taken out. No one was even there cleaning.We couldnât check in and had to contact Vrbo support just to reach the owner, since no direct contact info was provided. While he apologized, there was no real resolution or compensation offered.We didnât get access until around 7:00 PM, which was very frustrating after a long travel day. The home itself was fine and the location was good, but the check-in experience and lack of communication made this a disappointing stay.
Venture Out is a great resort, however this unit needs some TLC. The unit was clean, but it could use some repairs and updates given what it cost to rent.
I informed the owner in advance that the equipment in the house has not been working since we arrived and now he wants to charge me for it. I have evidence and a witness who warned you in advance that they were of no use.
The Host/Owner Mark was a great communicator and very helpful. The community this house is in is great for boaters. There is a separate fee 125 you pay to the community but that gives you access to boat ramp and Marina. You can add trailer parking for additional 10 per day (First come first service). The house its self was nice. The lots are a little small but thatâs all the lots not specifically this home. However this was not an issue as we were on water majority of time. I recommend this place for family boating or home base for fishing trip.
We enjoyed our place and location. The host was very responsive to our messages and sent plenty of information ahead of time for preparation. Would have liked to know about the property amenities fee before booking as we didnât use any of them but still had to pay.