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JW Marriott El Convento Cusco

5.0 star property

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Photo gallery for JW Marriott El Convento Cusco

Restaurant
Suite, 1 King Bed, Mountain View | Living room | 49-inch LCD TV with cable channels, TV, iPod dock
Reception
Room, 1 King Bed, Courtyard View (Terrace) | 1 bedroom, memory-foam beds, in-room safe, desk
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
Esquina De La Calle Ruinas 432, y San Agustin, Cusco, Cusco, 8002
  • Place, Plaza San Blas
    ‪2 min walk‬
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Cusco Cathedral
    ‪3 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, memory-foam beds, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(29 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

1 bedroom, memory-foam beds, in-room safe, desk

Family Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Courtyard View (Terrace)

Room, 1 King Bed, Courtyard View (Terrace) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 1 King Bed, Courtyard View (Terrace)

10.0 out of 10
Exceptional
(12 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | 1 bedroom, memory-foam beds, in-room safe, desk

Luxury Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (No View)

Room, 1 King Bed (No View) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 1 King Bed (No View)

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, memory-foam beds, in-room safe, desk

Deluxe Room, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds (No View)

Room, 2 Double Beds (No View) | 1 bedroom, memory-foam beds, in-room safe, desk

Room, 2 Double Beds (No View)

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Mountain View

Suite, 1 King Bed, Mountain View | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 King Bed, Mountain View

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Reception
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  • Spa
  • Free WiFi
  • Restaurant
  • Gym
4.8 out of 5, Exceptional, 962 reviews
The price is CHF 324
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Palacio del Inka, A Luxury Collection Hotel by Marriott

About this property

JW Marriott El Convento Cusco

Luxury hotel with full-service spa and free breakfast
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Full breakfast is free. Other amenities include a bar/lounge, a sauna and massage/treatment rooms. Housekeeping is available on request.
JW Marriott El Convento Cusco offers 153 accommodations with iPod docking stations and a safe. Beds feature memory foam mattresses. 49-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a sauna.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at JW Marriott El Convento Cusco. During your stay, you're just a quick walk from Plaza de Armas. Features include free breakfast, plus a full-service spa and an indoor pool.
  • Free full breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, massages or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Steps from Gato's Market and UNSAAC Yale International Center
JW Marriott El Convento Cusco offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Business amenities include a business centre, meeting rooms, and limo/town car service. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury JW Marriott El Convento Cusco.

This 5-star Cusco hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.
Qespi Bar – On-site bar.
Qespi Restaurant – This restaurant specialises in Peruvian cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

JW Marriott El Convento Cusco is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Qespi Bar
  • Qespi Restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The room rate includes breakfast for up to to 2 guests. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott El Convento Cusco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41 per accommodation, per night.
  • Service fee: USD 10 per night
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 20334766714

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Cusco
JW Marriott Hotel Cusco
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Hotel
JW Marriott El Convento Cusco
JW Marriott El Convento
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Cusco Cusco
JW Marriott El Convento Cusco Hotel Cusco

JW Marriott El Convento Cusco Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 890 out of 1008 reviews
Rating 8 - Good. 68 out of 1008 reviews
Rating 6 - Okay. 29 out of 1008 reviews
Rating 4 - Poor. 7 out of 1008 reviews
Rating 2 - Terrible. 14 out of 1008 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Victor

Liked: Property conditions & facilities
Unfortunately the front desk team told me (at check in and also at check out) that they would not report my points to Marriott earned for my stay because I did the reservation and paid through Expedia. Honestly speaking, they made me feel as if I had done bad. I think this was utterly wrong because Expedia works as a travel agent and Marriott receives my payment. Also, they did not give me any perk when checking in despute I am a Marriott Platinum Elite member
Stayed 2 nights in Aug 2025

8/10 Good

Tuan

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Gilda

Stayed 2 nights in Jul 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Amenities
Close to everything we wanted to see! Very nice hotel with great facilities. Best parts were the breakfast in the morning and the pisco sour class at the bar!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Pamela

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Fabulous. Great location, safe, and the facilities were supurb.
Stayed 1 night in Aug 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 4 nights in Aug 2025

10/10 Excellent

YI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place.
Stayed 1 night in Aug 2025

10/10 Excellent

Manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt it’s the best hotel in the historic center of Cusco. Have been in Cusco more than 10 times and have stayed in many other hotels and this is definitely the best! Very friendly staff, very clean, delicious breakfast and very convenient location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito
Stayed 3 nights in Jul 2025

10/10 Excellent

Rebecca, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well kept. Great service
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicolas

Liked: Staff & service, amenities, property conditions & facilities
Probably the best customer service I’ve had anywhere. They can solve any problem and are extremely friendly and courteous. Hotel is beautiful and the food was great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This beautiful hotel was built around an historic cloister and ancient walls and items were preserved, even a historic walking tour of the property was complimentary. It is located in the heart of Cusco, two blocks from the main square. The staff made our stay so memorable. They were efficient, friendly and attentive, in all areas.
Stayed 1 night in May 2025

10/10 Excellent

Roan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sindi

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We truly enjoyed our stay at this hotel. It was the best hotel of our multi city trip to Peru. No complaints. From the tea available to you as soon as you walk in to the delicious breakfast/lunch/dinner at the restaurant. On top of that, it such a beautiful hotel that feels so grand inside. They also go above and beyond to make sure you experience everything Cusco has to offer. They even had little Panchita (alpaca) there for you to take pictures with!
Stayed 2 nights in Jun 2025

10/10 Excellent

Omara

Stayed 4 nights in May 2025

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the service is excellent. Breakfast has many fresh options. The location could not be better . A 5 minute walk to Plaza de Armas and many restaurants and shops.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and service, highly recommended
Stayed 2 nights in May 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & good people
Stayed 3 nights in Jun 2025

10/10 Excellent

Odessa

Stayed 2 nights in Jun 2025

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely time here. The only recommendation is staff could be more informative and friendly. Mostly in reception.
Stayed 6 nights in May 2025

10/10 Excellent

Albert, San Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2025