4/10 – Schlecht
Patric
Mit dem Partner gereist
18. Okt. 2025
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I wanted to like this hotel, but our stay was marred by numerous problems that made it very difficult to relax or enjoy our time here.
Housekeeping Issues:
The most frustrating aspect was the daily housekeeping failures. Every single day, something was forgotten or not done properly - trash not removed, cups left unwashed, no toilet paper replenished, missing towels. It was always something different, which made it impossible to anticipate what would be overlooked next. This is basic hospitality that any hotel should get right consistently.
Noise Problems:
We were woken up extremely early every morning (sometimes as early as 6:30-7:00 AM) by staff talking loudly in Vietnamese right outside our room, moving things around, slamming doors, and vacuuming aggressively against the walls. When we complained, the hotel initially claimed it was other guests, which was clearly not true. Even if housekeeping officially starts at 8:00 AM, the noise level was completely unacceptable for a hotel where guests are trying to rest.
Additionally, there was constant construction noise throughout the day from nearby building work.
Room Quality:
The room had no view whatsoever - the window looked directly onto a wall. This wasn’t what we expected based on the listing.
Staff Issues:
The reception staff were unprofessional, snippy, and had poor English comprehension, which made communication difficult. They displayed an unwelcoming attitude throughout our stay.
Patric
Aufenthalt von 14 Nächten im Oktober 2025
