I was denied the room I paid for and banned from this property. I was accused of stealing items from a previous room. These accusations were not proven. This motel is trash.
I did not like anything about this property. The rooms were dirty, bedsheets had spots, towels were nasty, there was water at the entry of the room, toilet were broken. We had the booking for 2 nights. We checked out and booked another hotel. We lost the entire money. I would say Expedia should not list these type of properties. Ultimately it will look bad on them.
We tried to checkout when we couldn't pay the next day's rate. Nancy the night manager kept my belongings and my medications I had in the room and still hasn't given me any of my clothes or medications. I've not been able to take my blood pressure medication in about a week now. So I wouldn't recommend this motel for anyone.
Very dirty filthy place, hallways and the room itself. There was one dead roach on the floor. The bed linens were butt cigarette burnt. I paid for the room, but I didnât stay when I saw it the conditions.
The management is amazing and very professional and accommodating and we've never experienced the above and beyond their efforts and Duties that we have with Best Value in Garland thanknto the staff