6/10 Satisfaisant
Tyrone
Voyage dâaffaires
4 mai 2025
Les points forts : Propreté
Les points faibles : Personnel et service
Needs better customer service
I got there at 5:30 and was told I have to wait an hour so the room can be cleaned. Mind you check in is at 3:00pm. Fine I booked last minute so maybe my fault. (Earlier that day) then I heard the elevators were OUT OF ORDER so I asked for a lower level. But then I get back after an hour and was told I was on the top (4th) floor. Ok whatever luckily I'm in decent shape. But when I was in my room eating by myself, the room phone rings, scaring the crap out of me, at it's the lady from the front and just rudely says "we've had lots of complaints" and I'm like okay about what? She says the noise! Are you stomping around up there?!! I was like No I'm just eating! Although at the same time I did hear a lot of noise out in the hall, which I mentioned to her. She just says ok and hangs up. I'm not upset at her asking about noises it's just her attitude in which she automatically blamed me, instead of asking. She just saw that I was a solo guest why would she assume or ask it was me making such noises đThough she wasn't wrong about the noise. I'm guessing it was kids up and down the hallway. My room was right by the stairs. Because of all the noises and people using the stairs I didn't get much needed rest. Which was a-shame because the hotel is new and I had high hopes for.
Tyrone
Séjour de 1 nuit en mai 2025