Just what is needed for a one night stay for the Stray Kids Globe Life Field concert. The room was a tad warm, no control for tv and was just slightly moist in the restroom? Like condisation on the walls? But overall cleanish and quick check in and check out. Whataburger next door was a plus especially after the concert.
This was the worst hotel experience of my life to the point that we felt so unsafe didn't even make it to our hotel room door. It was a last minute booking because we had gone to a concert that we had not expected to, and it was too late to drive 4 hours home. Used Expedia to Help I viewed the pictures. The room looked good.when I got to the property, it seemed a little sketchy but we Check-in. When we got there, they had a smoking room when we had requested a non-smoking room. The person at the desk said that he had a room available. But he just needed to change the sheets that that room was used for family members who came to stay. I didn't quite understand that but I was so tired. I was ready 2 wait. The guy at the desk said to wait a few minutes and the room would be ready. He would call me and just to go wait in the car. We were there for a few minutes and I noticed a lot of doors were open and people were going in and out of the doors. It just seemed really weird. Then after about twenty minutes I went inside to see if the room was ready. It wasn't quite ready so we waited in the lobby. The room was finally ready. We got our keys. We were staying in Room 245. He told us is within the back of the building. We drove to the back of the building. No room 245. In the process of looking for the room we saw a drug deal happening and people who lived at the hotel. There were other things that were terrifying We didn't even stay. Owner refused a refund and we just left.
Horrible experience, I was there less than 10 minutes and was not given a refund. From the beginning there was something off about the location. Initial room given was still occupied, had a tarp on the bed and seemed like was was waiting in room. When I told front desk, he acted surprised and looked at another gentleman in regular clothes. He did not look like he worked there but shrugged. Front desk gave me another room. For non-smoking room it smelled like someone had been smoking in there. AC wasnât working properly. Faucet was broken and on the way to room someone was as staring at my family the entire time from our vehicle to our room. There were vehicles on both sides of the location with people just parked in reversed. There where mattresses outside rooms on 2nd floor leaning against the building. It gave me bad vibes and I was not willing to chance anything with my family. Front desk said I had contact Expedia/hotel.com for a refund but Expedia/hotel.com and hotel were not willing to give me a refund or credit.
Check in was ok, staff was friendly, no issues there. Booked a King size bed, got a room with 2 queens, but I dealt with it because those rooms were actually more expensive than the one I booked. The room does not look at all like the pictures. The latch on my door was broken so there was no security other than the door lock. The key card to get into my room kept getting deactivated every time we left the hotel and when I would go get it reactivated, all they would tell me was not to put it near my phone, which I never did because it stayed in my purse pocket the entire time. The room amenities lists daily room service, but I donât think they ever entered my room the 3 days we stayed because the little trash I had was left the entire time and the beds were never touched. Overall, I would choose this hotel as my last resort.
If you value your safety and health DO NOT stay here! Rooms are roach infested and smell like urine, staff was rude and not accountable for the presentation of this establishment