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TRU By Hilton Allen Dallas

2.5 star property

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Photo gallery for TRU By Hilton Allen Dallas

Lobby
Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi
Point of interest
Lobby
Games room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Gym
  • Air conditioning
  • Parking included

Explore the area

View in a map
1553 N Central Expressway, Allen, TX, 75013
  • Place, Allen Premium Outlets
    ‪17 min walk‬
  • Place, Eagle Stadium
    ‪18 min walk‬
  • Place, Allen Event Center
    ‪2 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪38 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

9.4 out of 10
Exceptional
(87 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Bathtub (Mobilty & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(9 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

TRU By Hilton Allen Dallas

Hotel with free breakfast, near Allen Premium Outlets
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a 24-hour front desk and a front desk safe are on-site. Housekeeping is available on request.
TRU By Hilton Allen Dallas offers 95 air-conditioned accommodations with iPod docking stations and a hairdryer. 55-inch flat-screen televisions come with premium digital channels and Netflix.

This Allen hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at TRU By Hilton Allen Dallas. During your stay, you'll be within walking distance of Allen Premium Outlets. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a car charging station
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Eagle Stadium and a few minutes from Watters Creek at Montgomery Farm
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
TRU By Hilton Allen Dallas offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. There's an onsite business centre. Free breakfast is available daily. The business-friendly TRU By Hilton Allen Dallas also features coffee/tea in common area, complimentary supervised childcare, and a front desk safe. Self parking is free.

This Allen hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free supervised activities for children
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium digital channels
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 165 lb per pet)
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.00 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU By Hilton Allen Dallas Hotel
TRU By Hilton Allen Dallas Allen
TRU By Hilton Allen Dallas Hotel Allen

Reviews

TRU By Hilton Allen Dallas Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 578 out of 800 reviews
Rating 8 - Good. 137 out of 800 reviews
Rating 6 - Okay. 46 out of 800 reviews
Rating 4 - Poor. 21 out of 800 reviews
Rating 2 - Terrible. 18 out of 800 reviews

Reviews

8/10 Good

Keren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Constantina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the area, will definitely be coming back. The front desk guy was very nice, wish I would have asked his name!
Stayed 1 night in Jun 2025

10/10 Excellent

Chaney

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Kristin

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
I would not recommend this hotel. My husband and I stayed for two weeks, and from start to finish, the experience was incredibly disappointing. My husband is a wheelchair user, and we travel with our two trained service animals, so cleanliness, respect, and accessibility are extremely important to us. Unfortunately, none of those standards were met. Housekeeping never once came to clean our room—not even after multiple requests. Every morning, when I asked the main housekeeper for clean towels, I was told to “wait because they had a group in.” Eventually, I was made to bring our dirty towels into their laundry room myself, which is completely unacceptable—especially for guests managing a disability. Because the hotel bedding had visible stains and didn’t feel clean, I chose to use our own blankets, sheets, and mattress topper. I returned the hotel’s bedding early in the stay, yet when it came time to check out, we were hit with an additional $100 charge. At first, they claimed it was for missing blankets—until I reminded them those had been returned. Then the reason suddenly changed to “an odor.” That excuse didn’t make any sense. We don’t smoke. Our service dogs are regularly groomed (including during this stay) and attend daycare every few days. There was never any explanation of what the so-called odor was, and it felt like a made-up excuse to justify a charge once their first reason didn’t hold up. Adding to the discomfort, the General Manager was one of the most unwe
Stayed 1 night in Jun 2025

10/10 Excellent

Luisa

Stayed 2 nights in Jun 2025

10/10 Excellent

Iftikhar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience enjoyed
Stayed 3 nights in Jun 2025

8/10 Good

Kaitlyn

Travelled with family, Business traveller
Liked: Property conditions & facilities
We stayed here for a dance competition. Overall it met our needs, but our room had a smell and the AC unit was really noisy.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Very comfy with a great breakfast offered - free coffee as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Myrtle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the cleanliness, and accessibility
Stayed 1 night in Jun 2025

10/10 Excellent

Taylor

Stayed 2 nights in Jun 2025

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two nights to move our son and his girlfriend from Michigan to Texas as they start their new life together with their first jobs out of college. And this hotel was absolutely awesome, super clean, quiet, excellent service and amenities. We will be repeat guests when we come to visit. Thank you for making a huge moment in our families life so much easier and enjoyable! I wanted to add that we had a double queen bed the first night and then the second night we moved to a single king bed room. We checked out of the first room super early to get them moved into their apartment and you guys let us check into the second room at checkout so we didn't have to reload all of our luggage back into our car and then bring it all back in for our second night, we really appreciated that, it made everything a lot easier. Again, we will be repeat, frequent guests because of the outstanding service we received!
Stayed 1 night in Jun 2025

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

corby

Nice
Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel. It’s right on the 75 access road, so depending on what time of day you are leaving you may be waiting a bit to turn The room was smaller than normal and really no closet. Breakfast was pretty good. I would stay there again.
Stayed 1 night in Feb 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an amazing place I love everything very nice and clean!!
Stayed 1 night in May 2025

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king bed room and it was on the small side. The room itself was very clean. Bed was comfty, tv was large. The bathroom was very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Mallori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. Front desk was exceptionally friendly and welcoming. Location was convenient and felt safe. Store and restaurants nearby.
Stayed 1 night in May 2025

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Cute and fun lobby. Good breakfast. Good gym. Comfy bed.
Stayed 1 night in May 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place! Good location, staff is friendly and rooms are clean
Stayed 3 nights in May 2025

10/10 Excellent

Cindy

Stayed 2 nights in May 2025

10/10 Excellent

Byria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing .. the staff was so friendly
Stayed 2 nights in May 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very modern. No extras there very minimal. Our problem was check in. We told the girl we did not want a room in the front of hotel. Its faces the freeway and very noisy she told us she did not have one ready and we need to come back in 1 1/2 hr. She gave us a key to a room to come back later. We came back and she gave us a key to a room on the freeway again!!!! She had to change it once more.
Stayed 1 night in May 2025