Poorly cleaned. Area rugs not vaccumed well, hair stay for pony tail under dining table, BR vents very dirty, couch pillows dirty. Part of payment includes cleaning fee and I did not get moneys worth on that end. Should have fee returned to me. Never stay here again.Should have taken photos of what my complaints are, but did not.
We have stayed in this specific complex at Dana Point/Monarch Beach many times over the years. The VRBO's have always been very accommodating.
Unfortunately, this one was not.
The master bed was incredibly uncomfortable. I had to sleep on the couch the first night and for the remainder of the stay, had to remove the mattress topper and sleep on the mattress only. It was still very uncomfortable.
RE: beach equipment...there were only two lawn chairs (no beach chairs), no umbrella, no cooler. After contacting owner the first day, they did bring two older chairs with broken straps. They also brought by a cooler and umbrella.
Utensils were below minimalistic. There were four of us staying there and they only had eating utensils for three people, i.e., three forks, three knives, etc.
The listing stated a gas BBQ. There was not one there. All the other condo's we stayed at have always had a gas grill on the porch.
Finally it was very uncomfortable when we were leaving. The owners were waiting outside our door ten minutes before check out time. We were right on time to leave at 11:00am and it made us feel very pressured.
It was a very disappointing stay.
Overall we were pretty happy with the unit and everything about it i.e. location, condition, cleanliness, decor...EXCEPT the king bed was made of a foam topper that was too soft and squishy and quite uncomfortable/unsupportive, especially on my partner's side. After not sleeping well the first night, we checked the other room's twin beds which were the same foam toppers but they were just slightly firmer so we slept there the rest of our visit. Not ideal. As someone who reads reviews carefully before booking, thought I'd share this important info for others who care about their sleep. Strangely, no one else had left any comments about the bed so maybe it's a new addition??
On our third night of a four-night rental, we were
awakened at 1:15 am by a domestic fight between the
occupants of the condo unit above us. Constant loud
profane yelling and screaming profanities including the
F---- word to the point of our being concerned about the
safety of not only the female occupant above us but also
ourselves.
As a result of being concerned about getting involved in
a domestic dispute as well as our safety we left the
rental at 5: am the next morning - One day early.
After notifying the owner of the issue and the fact that
we had lost one night of our stay due to the problem and
another due to our concerns about our safety ( Two
nights of a four-night stay) their response was we should
have called 911.
Anyone staying in this VRBO rental should be aware that
the hosts are not concerned about their guest's VRBO
experience.
Your records will show my wife and I are regular clients
of VRBO and have never experienced this type of
treatment by a Host.
At the least, your Host should refund the night we didn't
use leaving us with the night we didn't sleep as another
issue.
Please respond to this comment with the action VRBO
will be taking to protect the rights of a long time VRBO
client.
I had to extend my stay twice and they were very accommodating. The place is very clean, nice and homey. Itâs very close to the beach and to shopping.
I was hesitant booking this one from some past reviews, but it seems they have certainly cleaned their place up and are back on track. It was cozy and spacious at the same time which was just what our family of 4 needed for a busy weekend of family time. Gave a 5 out of 5, because it really did provide everything that it advertised and had clear communication through the papers available for reference in the condo which I felt was non-intrusive. If I could give the condo owner tips on a more luxurious experience I would maybe recommend providing shampoo, conditioner, or soap outside of the handsoap provided and maybe adding a few tupperware items to the kitchen houseware which would be especially helpful for longer rentals.
We enjoyed our visit. The place was nice and cozy. The location was in a gated community and convenient to all that the area had to offer.
The online photos showed a gas fireplace (in use). We were unable to utilize that amenity. We were disappointed to say the least. Reason: We were told by the host that it was a safety hazard.
Cleanliness on a scale of one to ten. 6 1/2.
The beds were comfortable and most all the amenities were as described in the VRBO listing. It checked most all the boxes. The beach vibe and decorations were spot on. Hats off to whomever decorated the place!
We received a message from the host at 1:30 for our 3:00 check in saying the property would not be ready until 5:30. I stated that we were driving from PHoenix and it was my son's birthday and we would at least need to drop items off. At 3:00 housecleaner was not even there yet. We returned at 5:45 and she was there and did not finish until 6:30. Not only that, but towels were not dry, dishes were in the sink and the dishwasher (dirty) and there was black hair in the bathroom. I told the host this was unacceptable and her reply was, "she was in a hurry so you could start your vacation." We were offered a $25 gift card as reimbursement. Unfortunately, I left my bathing suit and cover up in the dryer and notified the host the day we left, just a few hours after. I was told she would ask the housekeeper. Well, she said the cleaner didn't find my brand new suit or cover up, that I wore one time and was in the dryer with other items that dried more quickly and I removed. I have rented dozens and dozens of properties and never encountered such uncleanliness and unprofesionalism. WOULD NOT RECOMMEND!!!
Family of 4 enjoyed everything about the Unit. Had a minor AC issue on arrival and was fixed immediately by owner.
Would recommend to anyone interested!
Very quiet, well maintained and safe community. Easy access to the beach, plenty of food delivery options. Kitchen was great to work in. Hot tub and community pool was very accessible.
Enjoyed our short stay in this clean, well-stocked unit. The owner kindly sent me a map of a walking route through the neighborhood to get to Monarch Beach. Nice walk of less than a mile to a beautiful beach.
We had a great stay. Unit was well stocked and clean. Great walking path to beach and close to all the things you would like to do in the area. Had a minor issue with the unit and it was addressed right away. Great customer service! Highly recommend!
We really enjoyed our stay at this property. The unit has been recently updated, and it was evident that a lot of thought went into the details that made our time there so pleasant and enjoyable. The hosts were superb, and really went the extra mile to make our experience there great. Kids had a lot of fun at the main pool & with ping pong table in the club house - and watching the sunset from the spa area overlooking the ocean made a great finishing touch for our trip. Would definitely recommend.
Great neighborhood, Clean large condo! Pool and jacuzzi were really nice and location
Responses, check in and stay were all great! Eden restaurant was amazing and so close! Lots of close beaches and stores as well. Condo was very roomy and comfortable for the family. I would return
This location couldnât have been more perfect! Access to so many different beach towns and beaches just minutes away! The actual property is super safe, gated community, and the condo is a minute or two walk to the pool and hot tub! Walk-in closet if needed for a pack and play! So much space and perfectly taken care of. Owners were great to work with.