There was no hot breakfast since the breakfast person didnât show. Room was clean, staff was scarce but if something was needed she or he was obliging. .
Room was clean, staff was pleasant, beds were comfortable, breakfast had corned beef hash, eggs, hashbrowns and it was really close to the Speedway. Would definitely stay again!
i booked a room w/2 queen beds and got a room w/1 king bed and a pull out sofa. with only 1 person on staff at our arrival, they were overwhelmed and had a bad attitude. i had to go to the front desk to pick up bedding for the pull out sofa and make the bed myself. the coffee maker in the room did not work. they had NO cups at the breakfast to make coffee or tea.Tthe bath mat was dirty like it had not been cleaned after the last guests. NO manager on duty or available by phone or email. Worst customer service EVER!
PS
this is a holiday inn express and NOWHERE on Expedia or their website was that mentioned. very deceptive.
Got to the property and its not even called the same name anymore. Checked in to the room that was just cleaned within 5 mins my daughter got on the bed and a roach crawled up the sheet I swatted it and it went under the bed. Grabbed our stuff and went back to the front desk and asked for a new room. And told her why. Would have found a different hotel but everything was booked for the race. They didnt offer and kind of discount or anything for this happening my daughter would not sleep that night or even go under the sheets!
Well as soon as we got in the room that had just been cleaned my daughter layed on the bed and a roach crawled up the bed and on her arm got a new room but we couldnt sleep if there would have been other hotel rooms avaliable in the area we would have left. Definitely not worth the $329.00 we paid for the room to have roaches crawl on the bed
The hotel is in a great spot. The sheets, were stained, ants, and roaches in the rooms. The AC is off in the room which takes longer to cool the area. A few of the hotel associates were friendly and nice.