4/10 Poor
Brian
25 Aug 2025
Disliked: Staff & service
The property is in a good location in downtown Denver.
It was a rough check in. Room wasn’t ready at the listed check in time. We were told that the room hadn’t been cleaned as the prior guests had just checked out. Eventually they placed us in a different room that was the same but had a fireplace. I am not sure why they were so reluctant to change the room. This upgrade should have been part of the Expedia VIP experience but it wasn’t offered that way.
The room included 2 drinks and I had paid for breakfast. Neither of these were provided during check in so I had to return to the front desk. I explained to them what happened and was told that my room included breakfast and not drinks. Of course that was incorrect and I had to locate the booking info to show her that I was correct. She kept looking in her computer until she located the info which took some time. They also have to move back and forth from two computers to accomplish the lengthy check in process.
The bar restaurant is set up so employees can’t see the restaurant from behind the bar so nobody comes out to take orders or provide menus. I had to go to the bar to get menus. I asked if I need to order at the bar or if someone came to our table. I was told they came to the table but nobody ever did and we left the hotel to find a different restaurant.
There are a lot of nice hotels in Denver and I would stay at a different one next time.
Brian
Stayed 1 night in Aug 2025