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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Restaurant
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior
Property entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Jordan Creek Town Center
    ‪11 min drive‬
  • Place, Iowa State Fairgrounds
    ‪15 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

Free toiletries, hair dryer, towels

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed (Additional Living and Dining Area)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds (Additional Living and Dining Area)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Living and Dining Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom (Living Area)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business centre and conference space.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with a safe and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hairdryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Des Moines - Northwest by IHG. During your stay, you'll be within walking distance of Merle Hay Mall. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from Drake University and 11 minutes from Casey's Center
  • Free airport and local-area shuttle service
  • Pets welcome for a fee (restrictions apply)
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. Holiday Inn Hotel & Suites Des Moines - Northwest by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and A roundtrip airport shuttle (available on request) are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Urbandale hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 8:00 AM to 10:00 PM on request
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per stay
  • Weight limit: 50 lb per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 per person
  • Pet fee: USD 40 per pet, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Moines Northwest

Holiday Inn Moines Northwest

Holiday Inn Hotel Moines Northwest Urbandale

Holiday Inn Moines Northwest Urbandale

Holiday Inn Hotel Suites Des Moines Northwest

Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 76 out of 1000 reviews
Rating 2 - Terrible. 37 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kay

Liked: Cleanliness, amenities, property conditions & facilities
Perfect friendly beautiful warm place to stay very quiet
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay and nice staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Randeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very reasonable and great restaurant and lounge attached to hotel.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, staff was great!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Traci

Liked: Cleanliness, amenities
Clean and quiet
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet (was placed at the end of the hallway). Hotel overall could use a remodel, but the location was great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ashton

Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and room was clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient parking stay was amazing
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Migdalia

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Cheryl

Liked: Amenities
Good location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the safe area and this staff was wonderful.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The hotel was clean. Staff was very kind and helpful. There was a lot of amenities in the area food shopping. I will definitely be staying here again if I’m ever in Iowa.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly! They go above and Beyond to make sure your stay is all you want it to be.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

allycia

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Michael at the front desk was extremely helpful. The restaurant attached was amazing
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were pleasant
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Great service, pleasant staff and clean room!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Justina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms and beds.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean. Staff was very friendly and helpful! The parking seemed safe.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but still pretty good accommodations.
Stayed 3 nights in May 2025
Verified

8/10 Good

Travis

Liked: Cleanliness, staff & service, amenities
Staff was really good. The only detraction that I had was I feel that I had what was at one time a smoking room and could still smell some remnants of that.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Good price point
Stayed 1 night in Sep 2025
Verified

8/10 Good

Geoffrey J

Liked: Cleanliness, property conditions & facilities
It was clean. Nice reception desk and friendly persons at desk.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Kimberly

Disliked: Cleanliness, staff & service
Pool was cold Room was dated and could be cleaner. On arrival we had a king suite and were provided two towels and two washcloth. The bed was VERY comfortable.
Stayed 3 nights in Nov 2025