Was staying there for a HS football game. Grandson got in trouble, ineligible to play. Tried to cancel room 2 days prior to game. No response from hotel to Expedia in 24 hrs. Expedia had a representative ask hotel for a refund. Tru said no. Will be staying elsewhere when we go for other sports events in Johnston in the future.
I realize this is a brand new hotel, so everything was new and clean, but it was the attitude of the staff that made our staff wonderful. We come to see family in Grimes quite often so we will be staying at this hotel again.