We paid a significant amount of money expecting to relax on our vacation, but we experienced the opposite. We encountered a broken dryer in the laundry, an extremely noisy AC, a leaking/malfunctioning garbage disposal, and wall decor (mirrors and hooks) falling to the floor that all required maintenance people to visit on different days. Only the dryer was fixed. We were also unsatisfied with the cleanliness as the furniture had stains, downstairs bathroom toilet was dirty, AC vent full of dust, etc. When we sent an email regarding these issues, RealJoy just said “sorry” and did not even decrease/ take away the absurd amount of cleaning fees that customers pay. It was disappointing to having to call RealJoy everyday to “fix” these problems because vacation is supposed to be enjoyed.