Check-in and check-out were easy. The unit was clean but had a musty smell to it when we arrived. There were fans blowing to air it out. We bought air freshener to help. The kitchen was nice and clean. There was a coffee maker, but no coffee cups. Well stocked with other dishes and utensils. Those couple things are the reasons I didn't rate 5 stars. I must say though I would rent it again if I'm in town because the price was very reasonable for the 3 days we were there. Also, the Manager called and texted just to check in on us which was refreshing.