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Somatel Hotel

3.0 star property

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Photo gallery for Somatel Hotel

Outdoor pool
Junior Room | View from room
Daily buffet breakfast for a fee
Lobby lounge
Staircase

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rue Akwa-Bali, Douala, 17546
  • Place, Cathedral of Saints Peter and Paul
    ‪6 min walk‬
  • Place, Espace Doual'art
    ‪10 min walk‬
  • Place, Port of Douala
    ‪2 min drive‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually furnished, desk, blackout curtains

Standard Double Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room | In-room safe, individually furnished, desk, blackout curtains

Junior Room

  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (Annex)

Room (Annex) | In-room safe, individually furnished, desk, blackout curtains

Room (Annex)

  • 12 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Somatel Hotel

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a poolside bar, a snack bar/deli and a conference centre are on-site.
Somatel Hotel offers 52 accommodations with a safe and free toiletries. Rooms open to balconies. This individually furnished accommodation includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit. This Douala hotel provides complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Somatel Hotel, you're connected to the convention centre and just a quick walk from Cathedral of Saints Peter and Paul. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local cuisine while dining at La Voute
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a porter
  • Within a 15-minute walk of Cathedral of Saints Peter and Paul and Espace Doual'art
  • Free airport shuttle service
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Somatel Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Douala hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
La Voute – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Voute

Things to do

  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 2 floors
  • Beaux Arts architecture
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • Pets and service animals are not allowed at Somatel Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Somatel Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Somatel
Somatel Douala
Somatel Hotel
Somatel Hotel Douala
Somatel Hotel Hotel
Somatel Hotel Douala
Somatel Hotel Hotel Douala

Somatel Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 55 reviews
Rating 8 - Good. 14 out of 55 reviews
Rating 6 - Okay. 22 out of 55 reviews
Rating 4 - Poor. 5 out of 55 reviews
Rating 2 - Terrible. 10 out of 55 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Qualité/Prix abordable
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

jean-marie

Liked: Cleanliness

Convenable sans plus

Hôtel tout à fait ordinaire, néanmoins convenable pour y passer une nuit.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Antoine BOLA

Liked: Staff & service
Disponibilité
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

RaoulPao

Disliked: Cleanliness
My trip who's called i going to let you know when is the next trip
Stayed 2 nights in Nov 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
piscine bar et terrase interieur au lien de vilaine bache il y a 2 ans.
Stayed 2 nights in Apr 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service, et personnel correct. Mais la chambre était vêtus, le lit trop petit, la déco pas du tout. Pour 51€ c'est en-deçà d'un hôtel qui se dit 3 étoiles.
Stayed 1 night in Aug 2018
Verified

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget Hotel

Employees was not able to access to my online reservation.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Duclos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good food and security

The Staff are very friendly with customers The food are served on time
Stayed 2 nights in Dec 2017
Verified

2/10 Terrible

viajero SP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Habitacion pequeña y baño sucio

Habitacion y baño muy pequeño, La tapa del baño por abajo tenia mucha sucia y daba hasta pena. Calidad precio no recomendable .
Stayed 1 night in Oct 2017
Verified

6/10 Okay

Camille

Disliked: Room comfort
Was good in general Restaurant prices way over the top . Swimming pool area constantly noisy with kids Mattresses on beds need updating.... too old . Still recovering from pain due to sleeping on these hard mattresses
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Very old, with mold on the walls. The food at the hotel is really overpriced, and there isn't a place around to eat (within walking distance).
Verified

2/10 Terrible

Christie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible! Dirty! Too expensive!

This hotel was terrible for the price. The room was not very clean and it was very small. There was hardly any place for me to put my bags. There was lots of mold/mildew in the bathroom on the walls. There was no proper air circulation in the room. I wasn't expecting anything of 5-star quality, but I was very disappointed. Won't recommend and won't stay here again.
Verified

2/10 Terrible

Adisa

Disliked: Staff & service, room comfort

No concept of professionalism or customer service

The staff was unbelievably rude. They were also indifferent and slow to resolve the plumbing problems in my room. Customer service is not even a concept at the hotel. I was also told that breakfast was included but was given a bill upon checkout. I told the receptionist NOT to use the chip reader on my ATM card because it won't accept it and it will deactivate my card. He ignored me and I emphatically told him a second time. He did it anyway. The card was not accepted and my bank, who advised me not to use the chip reader abroad, deactivated my card. I will never stay at this hotel again. It was a terrible experience. The WiFi was also weak
Verified

6/10 Okay

Yannick

Liked: Cleanliness

Not bad

Not bad hotel
Verified

8/10 Good

Brian

Liked: Staff & service, room comfort

Friendly and helpfull staff. Overall expensive.

Hotel and room are clean. Bed, bathroom, and air-conditioning are ok. They lost my paid-and-confirmed booking but me and the staff stayed polite and it got resolved. Very nice of them to go to pharmacy for me when I cought a cold. They offered to call taxi but they called an expensive private driver, which I admit is a lot more safe than yellow cab. Buffet food was very good. Relatively a good price for an all-you-can-eat buffet. But when eating a simple meal would have been ok, it is expensive (you still pay buffet if you only take 1 plate).
Verified

6/10 Okay

Brian

Liked: Cleanliness, room comfort

Clean, safe, and quiet.

Compared to my previous experience with them, this time it went well. The room and bathroom were clean and in working condition. It sure ain't like a western hotel but at least I felt safe. No problem with outside noises.
Verified

6/10 Okay

AMR

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

One star hotel

The room wasn't dirty but had a smell of humidity the staff was ok I would say this is a one star hotel if you want something really clean look for something else however I'm not sure if this city has anything cleaner
Verified

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel pour millionnaire de DOUALA ....ou gogo.

séjour agréable pour mon retour dans cet hotel a l acceuil sympathique . mais symphatique ne ve pas dire "innocent".facturation deu pt déj au momment de la note .il faut resté vigilant aux pseudo prestations. pour la navette , une résa de femme ne sert pas pâs puisqu'a mon arriver a l aéroport a 2 h 30 du matin , j ai du prendre un taxi avec un sucout certain .ma femme ayant tel plusieyr fois qq jours avant sans résultat , puisque selon la direstion , il s agit d'un manque de communiquation entre équipe (sic). les prix sont HORS TAXES.ATTENTION , l aspect économique est des lors incalculable : résa 80 € la nuit .en reel : 102 €.
Verified

6/10 Okay

lars

Disliked: Staff & service

Douala

Ett stort minus är, att hotellet inte hämtar upp på flyget, kvällar och natten, trots att det står det!
Verified

6/10 Okay

Marcelle92700

Disliked: Cleanliness, staff & service

Surprise au niveau de la chambre

J'ai reservé une chambre standard mais à mon arrivée, on m'a donné une chambre annexe. J'ai été obligé de rajouter 13000FCFA de ma poche pour avoir une chambre convenable. Beaucoup de moisie dans la salle de bain, une seule serviette de bain et priduit d'hygienne quasi inxeistant.
Verified

6/10 Okay

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort

Air-condition problems

It is well located, safe, but rooms are very small and I had air condition problems. They "fixed" but it was a fan...not willing to fix it again or change the room. Internet super slow!
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service

VORSICHT

Ich war mit meinem Aufenthalt dort zufrieden. Die Vorsicht ist beim Buchungsvorgang erforderlich. Ich habe zunächst das günstigere Zimmer gebucht. Nach Öffnen der Zimmertür war mein Aufenthalt im Zimmer sofort beendet. Die Zimmerbeschreibung gilt nur für die Suite, alle anderen Räume sind schlechter. Es gibt das Annexe-Zimmer, Standard-, Juniorzimmer und eben die Suite. Es sind 4 Preisklassen, so auch 4 Qualitätsstufen. Das Annexe-Zimmer ist für die schlechten Hotelbewertungen verantwortlich. Es ist das beschriebene verfallene Loch! Ich habe mich für das Junior-Zimmer entschieden, die zweithöchste Kategorie. Das Zimmer war in Ordnung. Bei dem beklagten Rezeptionisten handelt es sich um den auch mir bekanntgewordenen. Es gibt noch einen anderen, der ist wirklich fantastisch. Der Service ist allgemein sehr gut, besonders das Flughafenshuttle ist schon vorteilhaft.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Convenient location in the centre of Douala, very pleasant staff
Verified

4/10 Poor

Tammy Price

Disliked: Staff & service, property conditions & facilities, room comfort

Not a good holiday destination

Myself and a colleague stayed at this hotel for 3 nights as we had to do business within the Cameroon. I had printed out the confirmation of our stay at the hotel and thank goodness I did. It took the unfriendly receptionist about half an hour to find our reservation. There was no deep soaking bath and no view of the garden as indicated on the hotel reservation. It is not that bad if you are visiting for business purposes but would definitely not go here on holiday!
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible et Catastrophic

Extremely small room underground, very humid with lots of mosquitoes!! strong choking musty smell. Only a small window. Impossible to sleep without mosquito net. Risk of malaria. Staff at reception impolite and have a suspicious attitude toward guests.