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Palace Downtown

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
Restaurant
View from property
Lobby sitting area
Restaurant

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Dubai Mall
    ‪6 min walk‬
  • Burj Khalifa
    ‪6 min walk‬
  • Dubai Fountain
    ‪3 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Palace Suite Downtown View

Palace Suite Downtown View | 1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Downtown View

8.8 out of 10
Excellent
(6 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room (Fountain View)

9.4 out of 10
Exceptional
(9 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

9.4 out of 10
Exceptional
(40 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite

Diplomatic Suite | 1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite

7.4 out of 10
Good
(3 reviews)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Palace Suite Downtown View

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite Downtown View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Fountain View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Palace Fountain View Room

1 bedroom, minibar, in-room safe, blackout curtains

Palace Fountain View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Diplomatic Suite Lake View

1 bedroom, minibar, in-room safe, blackout curtains

Diplomatic Suite Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Palace Suite

1 bedroom, minibar, in-room safe, blackout curtains

Palace Suite

  • Sleeps 2
  • 1 King Bed

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About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping centre, steps from Dubai Fountain
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Palace Downtown offers 242 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, reflexology or hydrotherapy at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Dubai Fountain and 6 minutes on foot from Dubai Mall
  • Airport, local-area and shopping centre shuttle service available for a fee
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Palace Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1006 reviews
Rating 8 - Good. 140 out of 1006 reviews
Rating 6 - Okay. 42 out of 1006 reviews
Rating 4 - Poor. 10 out of 1006 reviews
Rating 2 - Terrible. 20 out of 1006 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janna

Stayed 2 nights in Apr 2025

10/10 Excellent

alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bassam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.
Stayed 3 nights in Mar 2025

6/10 Okay

Curt

Stayed 1 night in Mar 2025

10/10 Excellent

Todd

Liked: Cleanliness
Stayed 2 nights in Mar 2025

6/10 Okay

KANWAL

Liked: Cleanliness
A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su
Stayed 4 nights in Mar 2025

10/10 Excellent

Esam, Kassel

Stayed 4 nights in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a gem! The view is absolutely breathtaking, offering a serene and picturesque backdrop that made our stay unforgettable. The staff were incredibly welcoming, attentive, and went above and beyond to ensure we had a comfortable experience. The amenities were top-notch, adding a touch of luxury to our visit. The only downside was that the pool was closed during our stay, which was a bit disappointing. However, this minor setback didn’t overshadow the overall excellence of the property. Despite this, we would highly recommend this place to anyone looking for a fantastic getaway. It’s a must-stay property, and we can’t wait to return!
Stayed 3 nights in Mar 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Elena

Stayed 2 nights in Mar 2025

8/10 Good

Guilherme

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest rooms felt dated - no desk or dining table, outdated seating, cramped bathroom, inconvenient power supply. Main restaurant dining hours a bit odd. Breakfast until 11:00am, Lunch starting at 1:00pm. Great, walkable location with amenities and dining options nearby. I felt like I was paying a premium for the location rather than the quality of the guestroom.
Stayed 2 nights in Feb 2025

10/10 Excellent

Eya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Eya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in downtown Dubai

Best hotel in Dubai! The service is excellent with not even a tiny comment. Will recommend it to any tourist that looks into excellency.
Stayed 1 night in Feb 2025

10/10 Excellent

Ben y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ricardo Lincoln

Stayed 4 nights in Jan 2025

10/10 Excellent

Jignesh

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Great atmosphere, nice smell, clean and great employees, specially the ones from the restaurant in the pool area
Stayed 8 nights in Feb 2025

10/10 Excellent

arif

Travelled with family
Liked: Cleanliness, staff & service
Excellent hotel, with outstanding personal service from staff. Cannot beat the location
Stayed 3 nights in Feb 2025

10/10 Excellent

Jean, Phoenix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a very hospitable staff! Food was excellent and the breakfast buffet was unbelievable! Perfect location. Spa too was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Talal, Springfield Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the heart of the best of Dubai
Stayed 3 nights in Feb 2025