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Shangri-La Dubai

5.0 star property
VIP Access

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Photo gallery for Shangri-La Dubai

Poolside bar
Creator video - submitted by lana__creator
Picture-Perfect Room | View from room
Hypo-allergenic bedding, minibar, in-room safe, desk
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪17 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(59 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Sea view

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • Sea view

View all photos for Deluxe Room, 1 King Bed (Burj Khalifa View)

Deluxe Room, 1 King Bed (Burj Khalifa View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Burj Khalifa View)

9.8 out of 10
Exceptional
(23 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Single Beds (Burj Khalifa View)

Deluxe Room, 2 Single Beds (Burj Khalifa View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds (Burj Khalifa View)

9.8 out of 10
Exceptional
(6 reviews)
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Partial ocean view

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Sea view

View all photos for Horizon Executive, Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Executive, Room

10.0 out of 10
Exceptional
(12 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed
  • Partial sea view

View all photos for Horizon, Premier Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room

10.0 out of 10
Exceptional
(11 reviews)
  • 66 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Picture-Perfect Room

Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • City view

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About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants, near Dubai Mall
5 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge.
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Shangri-La Dubai's great location. During your stay, you'll be within walking distance of City Walk. You'll find features such as free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to deep-tissue massages, body scrubs or body wraps at Chi
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • 14 minutes by foot from City Walk and a 4-minute drive from Dubai Aquarium & Underwater Zoo
  • Airport shuttle service available for a fee
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Dunes Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Hoi An – On-site theme restaurant. Open daily.
Shang Palace – On-site theme restaurant. Open daily.
Lobby Lounge – On-site café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1369 out of 1611 reviews
Rating 8 - Good. 148 out of 1611 reviews
Rating 6 - Okay. 51 out of 1611 reviews
Rating 4 - Poor. 21 out of 1611 reviews
Rating 2 - Terrible. 22 out of 1611 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Melissa

Stayed 8 nights in Aug 2025

10/10 Excellent

SAKAE ANNE, FPO

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
BEAUTIFUL hotel!! All the staff were very helpful and friendly. The hotel breakfast was AMAZING! The omelette/egg station made your eggs any way you requested. There were lots of options to choose from. My favorite was the freshly squeezed orange juice and fresh apple juice. The Chinese restaurant in tbe hotel had delicious food also.
Stayed 4 nights in Oct 2025

10/10 Excellent

Gavin, Dublin

Liked: Cleanliness, amenities, property conditions & facilities
We stayed here so many times and keep coming back best staff and hotel in Dubai
Stayed 4 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean hotel, great food, relaxing.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jean Tubat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service! From the greetings and welcoming you in their hotel. Clean room and smells so good. They even gave us a plate of mixed fruits. My friend left a pair of clothes in the room and called to pick it up. They take care of it. Everyone is awesome. We are coming back here, for sure! Thanks everyone!
Stayed 5 nights in Oct 2025

4/10 Poor

Mohammed

Stayed 2 nights in Oct 2025

10/10 Excellent

Herbert, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and wonderful experience visiting my old family at Shangri-La. I will never forget this trip—Shangri-La made our first visit to Dubai truly special. A special thanks to the staff who made our stay so memorable: Hazel, Maria, Larry, Shiela, and Yan.
Stayed 5 nights in Oct 2025

2/10 Terrible

Yvan

Stayed 4 nights in Oct 2025

10/10 Excellent

Mary, Purley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we have travelled to Dubai we stay at Shangri-La..the service itself is absolutely exceptional. The staff really make this stay worthwhile and it is like a home away from home. Love the food choices and the distance from everything. Definitely recommend and wouldn't choose any other hotel when we stay in Dubai!! Thanks to the Shangri-La team esp those in Horizons :)
Stayed 3 nights in Oct 2025

4/10 Poor

Avraham

Stayed 4 nights in Oct 2025

10/10 Excellent

Michael

Stayed 5 nights in Oct 2025

10/10 Excellent

Mudassar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at. All staff were very friendly and helpful. Honestly not a single negative thing to say about this place if you’re looking for a family friendly hotel this is for you. I’d also like to mention the doormen who were very helpful and attentive. 10/10 service. Looking forward to staying here again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Mohammed-Awal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in a great location with clear view of the Burj Khalifa. Transportation is easy with metro stop nearby and taxi/ride-share vehicles alway nearby as well. The service is impeccable and there are plenty of amenities. Me and my wife loved our stay and would stay there again in the future.
Stayed 10 nights in Oct 2025

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room ,lots of positives, had a view of Burj. Great pool and spa facilities Great dining options
Stayed 4 nights in Sep 2025

10/10 Excellent

Mr Tp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Aldona

Stayed 4 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Exceptional stay at The Shangri-La hotel Dubai

From the moment we arrived, the service at the Shangri-La Hotel was nothing short of outstanding. The team could not have done more for us if they tried. We never once had to open a door or press an elevator button ourselves — every detail of our stay was thoughtfully taken care of. They kindly froze ice packs for my medication, which was greatly appreciated, and when they learned it was my birthday, they surprised us with an upgraded room. To make the day even more special, they sent a beautiful gluten-free birthday cake and balloons to our room — such a thoughtful and personal touch. Every single member of staff went above and beyond to make our stay memorable. The hotel itself is stunning, and the location is simply fabulous. We cannot recommend the Shangri-La Hotel highly enough and will definitely stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Quincy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Shangri-la Dubai are second to none. Anything we needed they would bend over backwards to help. They even brought my wife a complimentary dessert on her birthday. On top of all that the hotel was always spotless inside and out. I would highly recommend staying here.
Views from the pool of the Burj Khalifa
Stayed 8 nights in Oct 2025

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Very deteriorated room, I was offered a change. Not as expected to be
Stayed 3 nights in Oct 2025

10/10 Excellent

Ivana Masiel Castillo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and attentive, I’d come back without hesitation!! They made me feel very special for my birthday and in general. 10/10
Stayed 6 nights in Oct 2025

10/10 Excellent

Dilshod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Nice atmosphere!
Stayed 2 nights in Aug 2025

10/10 Excellent

MANAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

Nolan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest hotels I have ever stayed in. The room was well-appointed with excellent views, and top-notch upkeep by the cleaning staff. The morning breakfast was delicious and offered great variety. I especially loved the fresh-squeezed orange juice machine. The infinity pool is really nice as you can swim and view the Burj Khalifa at the same time, and the lounge upstairs offered great snacks and drinks. The location has many restaurants nearby and is fairly close to the Dubai mall and Burj Kalifa. What really made the experience special were the hotel staff who made us feel like rock stars each and every day. I have never encountered this level of service at any hotel I have ever stayed at and my wife and I felt as if we were among friends when talking with anyone there. You are greeted with a friendly smile and a genuine desire to make you feel comfortable. I want to give a special shout out to the van driver Hanif , the front door staff: Yassar, Waqas, Khodaram, and the counter staff: Nerie and Sharon. My wife has stayed at many Shangri-La hotels, but she said this is by far the best one. It’s the feeling of a place that makes it most memorable and we will take with us many warm memories of the Shangri-La in Dubai!
Stayed 3 nights in Oct 2025

10/10 Excellent

Amrit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently returned from another unforgettable stay at the Shangri-La Hotel, Dubai, and as always, it truly felt like a home away from home. From the moment we arrived, we were greeted with warmth and genuine hospitality by Karim and Janeth, setting the perfect tone for our holiday. A huge thank you to Kopila and her fantastic team, who consistently go above and beyond to ensure every aspect of our stay is flawless. Special mention goes to Keith and Saw, who once again made us feel completely at ease and looked after us with such attentiveness and care. Their service is simply second to none. We're also incredibly grateful to Nikhil, Imaya, Zineb, Erika, and Dipen – always on hand, always helpful, and always with a smile. You all played such a big part in making our experience so memorable. Also, special mention to Khodarahm and Francis at the front door – their warm smiles, welcoming attitude, and attention to detail are truly the first impression of the Shangri-La experience, and it's a great one. Every time we arrived or left the hotel, they made us feel valued and taken care of, and their professionalism sets the standard from the very first moment. A massive thank you from both me and Mrs. Rai – your efforts don’t go unnoticed and are truly appreciated. We’re already looking forward to our next visit and hope to see you all again very soon! Warmest regards, Mr. & Mrs. Rai
Stayed 5 nights in Oct 2025

10/10 Excellent

Nadeem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambience and location
Stayed 2 nights in Oct 2025

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