4/10 Poor
Allison
Travelled with partner
2 Jul 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Our stay at Clayton Hotel - Leopardstown was subpar at best.
We checked in online and were able to skip the lines and use the machine to generate our key cards! And the shuttle to the concert was great.
However, our room had no towels. And when we asked for towels, they only brought us one. My partner and I had to share a towel, despite asking again for more. My reservation was, in fact, for 2 guests.
The elevators were hardly working.
Due to decent reviews online, we decided to dine at the hotel's restaurant and bar. It was chaos trying to order, and the drinks were very expensive for such a small glass.
As far as the food goes: The hotel employee brought out our food and abruptly set our food down. She didn't set my partner's plate far enough on the table, and it fell off the table and spilled all over his clothes. While she quickly took it away and brought out a new plate, there was no apology or clean up. My partner's shirt was stained. And we had to use our napkins to clean the mess on the tavle, and were never brought new ones. When I approached the bar to ask for more napkins, an employee rudely said "what do you want"
We very disappointed at the lack of apologies, but the rude staff and zero attempts to make it right made it even worse.
The rooms were okay, lobby ambiance was fine. But we only stayed at this hotel because of the closeness to Marlay Park, and I do not think we will stay again.
Allison
Stayed 1 night in Jul 2025