The booking was not honoured. I booked and had a confirmation for a triple room. On arrival this was not possible and was given a double and a single room - splitting up the party. I had the single room and my two friends had the double. The bed in the single room was right up against the window which was very drafty. I was cold all night. The milk, tea and coffee supplies had not been replenished, there was no milk at all in the double room and some random teas. Breakfast tea and regular coffee was minimal in the double room with no coffee at all in the single room. I was very disappointed with the receptionist at check in who wasnât at all bothered that the booking was not as it should be. I have taken the email address to contact the management .
Clean room all you need and value for money with kitchen/microwave
As per other posts a bit of noise from traffic and small TV on wall.
Overall hotel room fine and as expected.
The hotel is not clean, I doubt anyone ever checks after the cleaners. Despite knocking and calling no one responded when I returned early morning to the hotel. The main entrance door was locked and even Hotels.com could not reach anyone at the hotel
Just what we needed. We were a family group visiting The Black Country Museum/Dudley Zoo and the location was great..just 10 min walk. Free parking and friendly staff/easy check in. Its not a luxury hotel (seemed to be a mix of worker's and tourists) but it was clean, and beds were comfy, water pressure in showers good. We had the suite which comes with 5 double rooms, two bathrooms and a living/kitchen area. Perfect for us...already looking to come back nearer Xmas. :)
Room was a little grubby. No toilet roll in the bathroom. Loads of noise outside due to railway building works. No clear directions as to how to actually get to the hotel as road was shut, no advance warning that this was the case. Took another 20 minutes to negotiate the diversion. Blinds broken and didn't shut out noise or light.
Free parking, nice comfortable room. Couldn't camplain. Had to book this because the Himley Country Hotel was so bad, I had to book an alternative. So glad I did.
The facilities in the single room were good but, unfortunately, the hotel is surrounded by building works. I am sure it will be fine when these are completed
The bar had very little choice of beer , mostly bottled or canned. Only one draft lager which was expensive. There was no restaurant!!! Room was too hot and noisy with the window open.
Rooms was very clean and whilst no frills it had all of the amenities available anyone could need, including for cooking. Safe free parking was ideal. The location of the hotel is excellent. Just beside is the Zoo and Castle. The town centre is a short walk as is The Black Country museum