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The Queensberry Hotel & Restaurant

2.0 star property

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Photo gallery for The Queensberry Hotel & Restaurant

Property entrance
Shower, free toiletries, hair dryer, towels
Double Room | Desk, iron/ironing board
Interior
Front of property

Reviews

4.8 out of 10

Popular amenities

  • Restaurant
  • Bar
  • Housekeeping

Explore the area

View in a map
12-16 English Street, Dumfries, Scotland, DG1 2BT
  • Place, Old Bridge House
    ‪7 min walk‬
  • Place, Dumfries Museum
    ‪9 min walk‬
  • Place, Dumfries Ice Bowl
    ‪13 min walk‬

Room options

View all photos for Single Room

Single Room | Desk, iron/ironing board

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Desk, iron/ironing board

Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board

Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

Superior Twin Room | Desk, iron/ironing board

Superior Twin Room

  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room

Desk, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

Comfort Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Superior King Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

Exterior
Holiday Inn Dumfries by IHG
Dumfries
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 639 reviews
The price is CHF 84
includes taxes & fees
5 Jul - 6 Jul
Holiday Inn Dumfries by IHG

About this property

The Queensberry Hotel & Restaurant

This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe.
The Queensberry Hotel & Restaurant offers 15 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.
During your stay at The Queensberry Hotel & Restaurant, you're just a quick walk from Robert Burns Statue. Features include a restaurant, a bar and a coffee shop/cafe.
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include luggage storage
  • Just a 4-minute walk from Robert Burns Statue and 5 minutes on foot from Moat Brae National Centre for Children's Literature
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

This Dumfries hotel is smoke free.

The Queensberry Hotel & Restaurant has a restaurant on site.

Property amenities

Parking and transport

  • No on-site parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: GBP 10
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10:30 AM and 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 10.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 10 for check-in between 10:30 AM and 11:30 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.

Property is also known as

Queensberry Hotel Ltd Dumfries
Queensberry Hotel Ltd
Queensberry Ltd Dumfries
The Queensberry & Restaurant
The Queensberry Hotel Restaurant Ltd
The Queensberry Hotel & Restaurant Hotel
The Queensberry Hotel & Restaurant Dumfries
The Queensberry Hotel & Restaurant Hotel Dumfries

The Queensberry Hotel & Restaurant Reviews

Reviews

4.8
Rating 10 - Excellent. 8 out of 64 reviews
Rating 8 - Good. 9 out of 64 reviews
Rating 6 - Okay. 9 out of 64 reviews
Rating 4 - Poor. 11 out of 64 reviews
Rating 2 - Terrible. 27 out of 64 reviews

5.4/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
This place could be cool but is currently a dangerous fire trap.
Stayed 1 night in Sep 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent for the town centre. Our room was basic, but clean with a very good shower.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Staff very friendly and welcoming. Would stay again. Thankyou
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute dump of a place above an abandoned bar. Reception was a bloke in a car. How this has been deemed fit for use I dont know. Avoid
Stayed 1 night in Oct 2025
Verified

4/10 Poor

andy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A old hotel which is mostly shut down , has some rooms which are clean and comfortable, but you come in off side street and side door. I wouldn't want to stay here as a women.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SLUM

Absolutely the most run down hotel I have ever seen. Should not be operating. Staff terrible - awful place.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is abandoned!! Arrived there on a Sunday night for reservation but hotel is empty. Don’t book!
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Ok night

Comfortable bed, little bit noisy outside had to close the window, little bit dated.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Donald

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
water leaking all over the place had to slam the door two or three times to close would not let a dog stay in there. cheaked out within the hour found another hotel.fire exit was jamed shut sould not be open.
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Audrey

Disliked: Staff & service, property conditions & facilities

Oh no

Got to hotel and thought omg what have I booked, place was closed, in darkness and a sign on door to phone to get let in. Had to be let in through the side door, stairs up,stairs down,doors n corridors. Knackered by the time we got to the room. Bed was clean but very very soft. Mirror broken. Wouldn't recommend this hotel at all.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Arrived at property at3.30 as stated waited till4 o clock no one came hotel looked closed down and in bad condition I don’t expect to have to ring people to let me in when I’ve been charged £198 spoke to hotels.com not received a refund
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
The most bizarre place I have ever encountered. There are no food or drink facilities at all and the room was basic in the extreme. It seems that 40-50 years ago it was a thriving hotel and restaurant but now looks and feels derelict. Do not ever book this place, I felt very unsafe as I think we were the only people in the building. I cannot understand why Expedia still have it on their website. It really needs to be closed for good. If it hadn’t been so late in the day when we arrived we would have left before we went inside.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Fiona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a scam - do not book. No access instructions provided, no confirmation from hotel, no contact phone number. Info provided after booking states need to contact hotel over 24hrs before check-in but Expedia provided this booking less than 24hrs before check-in. Then the only way to contact hotel is via Expedia message which states can take up to 72hrs for response. Turned up and parked in the supposed dedicated parking area but no signage stating for hotel use, and a sign stating for another business only. Hotel building looked run down with no visible access point. Walked round trying any visible door but all unsigned and locked. No visible staff or window to grab their attention. No response to Expedia messaging and nobody to phone. Out of pocket not just for this hotel but had to find another hotel at 6pm for that night.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

M.

Liked: Cleanliness, room comfort

Self service

No reception or bar. No restaurant. Everything was in the hotel was closed.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel review

Nice clean room with en suite shower and tea/coffee making facilities. Good central location and plenty of eating places in town centre. Recommended
Stayed 1 night in May 2022
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities

An odd place but a comfy bed for a night

A freezing day in February. Single room with comfortable bed with a n effective duvet. Room was a bit cold but slept well enough. Shower small but with great water pressure and lots of hot water.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean with a good supply of tea and coffee.
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I needed a hotel on route to the ferry and choose to stay here. The gentleman who met me on arrival was very helpful and pleasant, unfortunately the bed was not comfy and the noise from the street (people out drinking in the pubs) meant that the 6 hours sleep I was hoping to enjoy was greatly reduced. The room was £120 but to be fair I think £50-60 would be a better price.
Stayed 1 night in Sep 2021
Verified

2/10 Terrible

Jordon

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Overnight Stay

Stayed this week. Hotel is ideally situated for town centre. Made very welcome. Early check in was a bonus. Room and bathroom clean and very spacious. Would definitely stay again.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very run down hotel
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Frances

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Room was spacious but the sofa was a bit grubby but bed was comfy. Decor was rather bright and bathroom needed some tlc. I probably wouldn’t choose to stay here again but it was fine for one night.
Stayed 1 night in May 2021
Verified

2/10 Terrible

D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not stay as the place looked derelict and when I looked at the bedroom it felt cold and dated. Wouldn’t recommend to anybody to stay
Stayed 1 night in May 2021
Verified

6/10 Okay

MR DAVID

Disliked: Room comfort
You get what you pay for
Stayed 1 night in Dec 2020
Verified

4/10 Poor

Alejandro

Disliked: Staff & service

Ok place but we will not book it again.

It is a ok place. Nothing special. There is not reception. We have to call a number that was in the window and a person took over 15 min to come and meet us. They tried to charge us £10 more than the price we book for. We are not coming back for sure.
Stayed 1 night in Sep 2020