I arrived at the property 1.5hrs before check-in time. At front desk I requested the key where they asked if I had been notified I was able to check in early. I said no. They told me they couldnât release key until 4:00 I had to sit there for 1.5 hours on the front step of unit because no one would authorize an âearly check inâ there we no one in the unit no cleaning no maintenance but there I had to sit because I was never offered early check in and nobody at Vacasa would allow it. Horrible customer service for no reason what so ever
Very much enjoyed our stay. Didnât realize that there is not a master bedroom but that was on me. My only real complaint is that the sidewalk in front of the suite is very icy and could easily pose a risk this time of year.