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The Riverside Hotel

4.0 star property

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Photo gallery for The Riverside Hotel

Reception
Premium bedding, Tempur-Pedic beds, in-room safe, desk
Property entrance
Business centre
Breakfast, lunch, dinner and brunch served

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
10 Kenneth Kaunda Drive, Durban North, KwaZulu-Natal, 4065
  • Place, Beachwood Mangroves Nature Reserve
    ‪3 min walk‬
  • Place, Durban Beach
    ‪2 min drive‬
  • Place, Golden Mile
    ‪2 min drive‬
  • Airport, Durban (DUR-King Shaka Intl.)
    ‪26 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking

Standard Room, Non Smoking | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking, River View

Suite, 1 Bedroom, Non Smoking, River View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Triple Room

Family Triple Room | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use, Non Smoking, River View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room Single Use, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room, Non Smoking, River View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Family Room, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking, River View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Non Smoking, Garden View

Deluxe Double Room, Non Smoking, Garden View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room, Non Smoking, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Non Smoking, River View

Family Suite, 2 Bedrooms, Non Smoking, River View | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Family Suite, 2 Bedrooms, Non Smoking, River View

  • River view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room Single Use, Non Smoking, River View

Deluxe Double Room Single Use, Non Smoking, River View | Bathroom | Designer toiletries, hair dryer, towels

Deluxe Double Room Single Use, Non Smoking, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Suite

  • Sleeps 2
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two-Bedroom Suite

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Two-Bedroom Suite

  • Sleeps 4
  • Free Wi-Fi

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About this property

The Riverside Hotel

At The Riverside Hotel, hit the nearby beach, dine on-site at Riverside Cafe or enjoy a drink at one of the hotel's 2 bars/lounges.
The Riverside Hotel offers 169 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 32-inch LED televisions come with satellite channels and pay-per-view films. Accommodation at this 4-star hotel has kitchenettes with fridges and microwaves. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Durban North hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Riverside Hotel, you're just a quick walk from Beachwood Mangroves Nature Reserve. Features include free self-parking, plus 2 bars and an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy pool views while dining at Riverside Cafe
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 7 minutes on foot from Beachwood Mangroves Nature Reserve and a 2-minute drive from Windsor Park Golf Course
  • Airport and local-area shuttle service available for a fee
The Riverside Hotel offers its guests an outdoor pool and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. A terrace, barbecue grills, and tour/ticket assistance are also featured at the family-friendly The Riverside Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available on request) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Durban North hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Riverside Cafe – This poolside restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Riverside Poolside Bar – This poolside sports bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hops – This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (ZAR 55); wired internet (surcharge)

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 140 for adults and ZAR 100 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hops
  • Riverside Cafe
  • Riverside Poolside Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 5 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 140 for adults and from ZAR 100 for children
  • Fee for wireless Internet in public areas: ZAR 55 (rates may vary)
  • Fee for wired Internet in public areas: ZAR 55 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The Riverside Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 7:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Three Cities Riverside
Three Cities Riverside Durban
aha Riverside Hotel Durban
Three Cities Riverside Hotel Durban
Riverside Hotel Durban
aha Riverside Hotel
aha Riverside Durban
aha Riverside
aha Riverside Durban North
The Riverside Hotel Hotel
The Riverside Hotel Durban North
The Riverside Hotel Hotel Durban North

The Riverside Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 218 reviews
Rating 8 - Good. 81 out of 218 reviews
Rating 6 - Okay. 43 out of 218 reviews
Rating 4 - Poor. 15 out of 218 reviews
Rating 2 - Terrible. 8 out of 218 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in May 2025
Verified

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Water issues!!!

Requested room with separate room, given room with shower in bath. Water covering floor due to leaking fridge, which had a foot pad missing. Water in bathroom was luke warm when on maximum heat.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Myles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst

They have a rat problem and way too noisy in the evening. They rates ate the power cable that caused all the plugs to be down in the room. The hotels drinks were worse than buying a drink in the UK. Do not recommended to my worst enemy.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Zarina

Liked: Cleanliness, property conditions & facilities

Terrible service average hotel

I booked a suite for 2 adults and 2 children. On the app the description of the suite was that it would have a king bed and a twin bed. However, all it had was a king bed. Even after getting the manager on the line he was unable to provide a solution to the problem except to say i had to pay an extra 500 rands for an extra bed. The mistake was clearly in the hotel's description of the suite, so quite annoying that costs were passed onto me and management unable to assist.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Was a good stay overall
Stayed 1 night in Jan 2022
Verified

6/10 Okay

michael

Liked: Cleanliness, staff & service

Hotel tried cancelling booking after payment.

Firstly, after making the booking and paying in full, then receiving 4 messages from the hotel either confirming my reservation, with a res.number, or thanking me for making the booking with them and that they were looking forward to me staying at the hotel. Only for them to phone me 4 hours prior to check, whilst I was travelling to Durban, to tell me that they were fully booked and my booking had been cancelled. I refused to accept the accuse and would arriving and expecting the room as agreed. I got my room. This attitude, from the hotel, either due to bad planning or wanting to make extra revenue from the room stinks. Ruined our planned day.
Stayed 1 night in Dec 2021
Verified

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was comfortable, central location, quiet with professional staff. Only issue was the shower being in the narrow bath, and then leaked water onto the floor.
Stayed 2 nights in Apr 2021
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Ive stayed at this hotel several times and experienced no issues before. This stay however was unsatisfactory for the following reasons 1. Only 2 pool towels were available when I requested 4. The pool was not full so where was the balance of the pool towels.. I stayed here during peak in December 2020 and there was no shortage of pool towels 2. Extra bath towels were not available as they were all in the dryer. Really? 3. The carpet was not properly vacuumed.. Dirt from previous day was still at the same spot the ffg day. 4. Hand towels were not replenished with 2, only 1. 5. Bath towelling mat was never replenished for 2 of my 3 night stay.
Stayed 3 nights in Mar 2021
Verified

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

brilliant weekend of rest and relaxation

Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.
Stayed 2 nights in Jan 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Jan 2020

The place is beautiful but some of your staff member’s have terrible people’s skills and attitude.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Musawenkosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Initially confusion but it was resolved amicably

I was initially made to wait and hour and a half when I was strangely told that my booking could not be found and that they did not have anymore rooms available. The irony is that the money had been taken from my account before my arrival but yet my booking was said to not have been done against it. After raising it sharply with their receptionist, they finally relented and found a room for us, which to my relief after the initial consternation. I was just disappointed that they did not put bottled water in our room even after alerting house keeping that they had forgotten to give us still water
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place to stay

Amazing place
Stayed 1 night in May 2019
Verified

8/10 Good

Albert

Liked: Room comfort

Not four star

Although the institution offers amenities usually offered by four star hotels I'm not convinced that Riverside is always deserving of four stars. Amenities were generally good however staff performance requires some corrective action. Staff appeared unprofessional at times specifically restaurant and front desk staff. Breakfasts on most mornings was late. Flies were noted on buffet food. Despite me highlighting it to staff nothing was done by staff about it at the time. Breakfast cutlery was dirty. Salt sellers were filthy. The cup on the breakfast table had dessert from the previous night still in it. Clearly not well washed nor checked by staff when setting the table. Management did take corrective but I should not be required to highlight unhygienic concerns to them especially not a four star hotel. One wonders what happens in the kitchen. I rate this hotel three stars at best.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Nnditsheni Charity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

We had amazing time
Stayed 4 nights in Feb 2019
Verified

6/10 Okay

Wally

Liked: Cleanliness, staff & service
I was disappointed with the small room allocated to us as on 2 other occasions we had large spacious rooms and a bath for my wife. A bit noisy this past weekend
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a beautiful stay. Lovely spot within close proximity to all amenities,yet hidden from the crowd.Clean rooms and comfortable beds . Would do it again
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a family visit to Durban

Was a nice stay!
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beach, restaurants, activities only a few minutes away by car. Breakfast has hot and cold options however it was basically the same items for the 5 days so we were tired of it by the 3rd day. Did the friday happy hour at the bar it is 50% off drinks excluding cocktails the live music a singer who was ok. Room although small has all you need and was clean. There is a popular spot next door I didn't go but the parking area was always full because of their patrons so thats night time entertainment at your door step.
Stayed 6 nights in Dec 2018
Verified

8/10 Good

Wayne

Liked: Staff & service, room comfort
Unfortunately there was a cockroach in room 302, and the water in the shower took long to drain.
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The only problem was at check in. Person behind the counter was not very friendly. Service was a bit on the slow side although they were very friendly and helpful. Overall had a good stay
Stayed 3 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay. Breakfast included was nice and the rooms were beautiful and comfortable
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is central to everything, best hotel in Durban
Stayed 15 nights in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and affordable hotel close to everything

Very nice experience, I've already recommended this hotel to my friends
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

aha The Riverside Hotel

Excellent Hotel. I loved everything about it!!!!!!!
Stayed 2 nights in May 2018