On Friday, 3/14/2025 we confirmed our handicap room with the necessary roll in shower with safety bars before our arrival on Saturday, 3/15/2025. We arrived to the Hampton Inn in Easley, SC around 9:30pm and we were first told our room was given away because they were overbooked. When we asked to speak to a manager, was told there was no manager on site and that the manager would not be in till Monday. When we further complained about not having a handicap room suddenly the manager was on the phone. The manager then said that the handicap room we reserved had a "mechanically problem" and that they only had a "standard king room" with no handicap bars in the shower. We were also told that another patron with reservations did not have a room. The front desk person also had a note of our confirmation of the handicap room on Friday, 3/14/2025. No one from the hotel notified us ahead of time that the specific type of room we reserved a month and a half ago was not available, there were severe storms heading to the area and we were not going to have any where to stay for the night until we further complained to the manager, refused to leave, and continued attempts to give us a "standard king size room" without safety bars in the shower, finally the manager found a room at another hotel. We had to drive 30min out of our away to another hotel for a handicap room with safety bars in the shower.
