I like the staff they are very nice. The hotub water had massive amounts of bio-film calcium buildup and dirt and hair coming out of the faucet . It was so bad there were all types of little different color hair in the water . We tried to rotate the water and drain but it only got worse , it was so bad that when we drained the tub and let it dry , we whiped the red tub with our hand and thick amounts of white build up started to accumulate and was very noticeable in the red hot tub . We called the front desk and they offered to give us bleach to clean up the tub or they can replace our room for another . Its kind of ridiculous when you call two weeks ahead and it was expensive and you cant even use the hot tub . We seen a roach in the bathroom . And the bathroom ceiling had mold everywhere . Other then that it was expensive and unfortunately at this point it wasnt worth it . In my opinion since we called prior i believe the room should have been top tier , this was a very disappointing experience, please do better ! $350.00 for two nights check in 3pm check out 11am yeah no not worth it at all , that's $350.00 down the drain that im not going to get back or even a discount half my money back like this is very unfortunate and expensive for no reason !
The accommodation was basic and the bathroom was grotty, with water stains and broken tiles on the ceiling.
The TV had a permanent black line down the middle of the screen and the fridge barely kept anything cold. Most annoying was the heating system breaking in the middle of the night and having no heat in the room. When I reported this the response I got was " thanks for letting us know" , no apology or refund.