The customer service is non-existant, the room had left over leggings from the previous guests in the cuppboard, the common area barely had ustencils to use and the disgwasher rack was always full of dirty dishes, the fridges are dirty or full of ice.
I had to explained to fellow guests how to use the front door twice, one of thwm hadn't been able to use the front door on his own for 3 days and he wasn't able to receive propper customer service either when he tried.
This property has potential but you need at least a guest services manager on site from 9 to 5 or 10 to 6 to welcome guests, answer their questions, receive and keep their luggage and supervise the housekeeping staff.