Arriving at the flat and getting situated, we immediately felt like the description and photos of the flat were optimistic. While not dirty, it just looked and felt well-worn and not well maintained. As we looked around, we found an open packet of stale digestives and an old piece of French bread in the cupboard making us question how much effort was put into cleaning the flat. We looked for a coffee maker or kettle, but found only a dirty espresso maker and an electric kettle with a red “Failed Electrical Inspection” sticker stuck to it. We wanted to go down to the deck described in the listing and looked in the specified drawer, and all the others, with no key. We called the management company to relay the missing key and the other issues such as the “failed Inspection” electric kettle and cleanliness which they said they would talk to the owner about. Late that evening, we turned on the hot water, but it never got hot. We made another call to the management company, they said they would call the owner. We finally got hot water after 24 hours. Turns out someone (owner) had forgotten to remotely turn on the boiler. I found this unacceptable and requested compensation to which they said they would contact the owner. 2 weeks later, I still have no resolution despite multiple emails. I can not recommend the property due to the inconsistencies between the photos and description with the reality of the flat combined with the complete lack of response from the owner.