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DoubleTree by Hilton Hotel West Edmonton

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel West Edmonton

Exterior
Bar (on property)
Room, 1 King Bed, Non Smoking (Bi-Level) | In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Gym
  • Bar

Explore the area

View in a map
16615 109th Ave, Edmonton, AB, T5P 4K8
  • Place, Oasis Centre
    ‪19 min walk‬
  • Place, CARNA Museum & Archives
    ‪2 min drive‬
  • Place, West Edmonton Mall
    ‪5 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | View from room

Room, 2 Queen Beds

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | Flat-screen TV

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Bedrooms

In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Bedrooms

9.2 out of 10
Wonderful
(9 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show) | Living area | Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (w/ Roll In Show)

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Hospitality Suite

1 King Hospitality Suite | Living area | Flat-screen TV

1 King Hospitality Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Bi-Level)

Room, 1 King Bed, Non Smoking (Bi-Level) | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking (Bi-Level)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | Flat-screen TV

Presidential Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

Flat-screen TV

Room, 1 Bedroom, Accessible, Non Smoking (Accessible w/Tub)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

One-Bedroom King Room With Mobility Accessible Roll In Shower

  • Sleeps 4

1 King 1 Bdrm Mobility Access W/Tub

  • Sleeps 4

1 King and Pullout Pres Suite 1.5 Baths

  • Sleeps 4

King Room-Non-Smoking

  • Sleeps 2

Junior Suite With 1 King Bed And Pull Out Couch-Non-Smoking

  • Sleeps 4

1 King Bed Suite Pullout Couch Non Smoking

  • Sleeps 4

1 King Pullout Couch Hospitality Suite

  • Sleeps 4

2 Kings 2 Bedroom Pullout Couch 42 Inch Tv

  • Sleeps 6

Bi-Level, King Plus Pullout Nonsmk 1.5 Bthrms

  • Sleeps 4

King Room-Accessible

  • Sleeps 4

View all photos for 2 Queen Bed Room

In-room safe, iron/ironing board, free WiFi, bed sheets

2 Queen Bed Room

  • Sleeps 4

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About this property

DoubleTree by Hilton Hotel West Edmonton

Hotel in Edmonton with fitness centre and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and a business centre.
DoubleTree by Hilton Hotel West Edmonton offers 238 accommodations with laptop-compatible safes and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel West Edmonton. During your stay, you'll be within walking distance of Oasis Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 5-minute drive from West Edmonton Mall and 10 minutes from Rogers Place
  • Cats and dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton Hotel West Edmonton offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 15 meeting rooms are available. Event space at this hotel measures 35000 square feet (3252 square metres) and includes a conference centre. DoubleTree by Hilton Hotel West Edmonton also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 4-star Edmonton hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Hotel West Edmonton has a restaurant serving dinner only.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: CAD 21 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre (35,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 21 per person
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel West Edmonton
DoubleTree Hilton West Edmonton
DoubleTree By Hilton Hotel West Edmonton Alberta
DoubleTree by Hilton Hotel West Edmonton Hotel
DoubleTree by Hilton Hotel West Edmonton Edmonton
DoubleTree by Hilton Hotel West Edmonton Hotel Edmonton

Reviews

DoubleTree by Hilton Hotel West Edmonton Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 657 out of 1017 reviews
Rating 8 - Good. 217 out of 1017 reviews
Rating 6 - Okay. 86 out of 1017 reviews
Rating 4 - Poor. 31 out of 1017 reviews
Rating 2 - Terrible. 26 out of 1017 reviews

Reviews

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service
Rooms were dated and not what we had come to expect from the Doubletree. This was not the worst part. We came back to our hotel at midnight after having left for the day at 9:30am (did not have the donning disturb sign on) and the room was not cleaned, beds not made and no clean towels for showers. This is after requesting housekeeping everyday. Quite disappointing. I went down to talk to the front desk after not getting a response from housekeeping. The guy Rakesh was rude and disrespectful- I asked to speak to a manager and he abruptly said that was not an option and he then move over to the next queue to help another guest as to ignore me - very unprofessional. I was forced to raise my voice and make a scene to get any real attention when it was the hotel’s error. Not happy and should have received better service
Stayed 3 nights in Aug 2025

2/10 Terrible

Sharon

Disliked: Staff & service
I found that Double Tree has DOUBLE CHARGED me for my hotel room. Upon trying to resolve this issue it was impossible to contact anyone at this particular hotel or anyone at the corporate level!
Stayed 2 nights in Aug 2025

8/10 Good

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and lovely! The hotel was clean and comfortable.
Stayed 3 nights in Aug 2025

8/10 Good

Ben

Stayed 2 nights in Aug 2025

6/10 Okay

Anastasia

Travelled with family and small children
Not worth honestly for the cost
Stayed 2 nights in Aug 2025

10/10 Excellent

Aaron, Calgary

Stayed 3 nights in Aug 2025

8/10 Good

soheil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Aug 2025

6/10 Okay

Blayne

Stayed 2 nights in Aug 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 1 night in Aug 2025

6/10 Okay

Domenic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff is very friendly and all very nice and polite. Only half the hotel from the outside looks nice and funny enough that side the rolms
Stayed 2 nights in Aug 2025

10/10 Excellent

Suzanne

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Izabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

albert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

BETHANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Mary Melissa

Disliked: Property conditions & facilities
Property feels run down. Didn’t take my shoes off
Stayed 1 night in Aug 2025

10/10 Excellent

Johnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this hotel are exceptional. Friendly and accommodating service from everyone who works here. Hotel clean and very comfortable. Easy access to Edmonton and surrounding area.
Stayed 2 nights in Aug 2025

8/10 Good

Aaron

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Simon

Stayed 1 night in Aug 2025

2/10 Terrible

Lynden

Stayed 2 nights in Aug 2025

8/10 Good

Kristen

Stayed 1 night in Aug 2025

10/10 Excellent

Cecilia

Stayed 1 night in Aug 2025

10/10 Excellent

Lareina

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Michelle

Disliked: Staff & service
Not the fault of the property - but there was a lot of kids running around the hallways well after midnight and slamming doors. When I went to call the front desk - the phone in the room was useless so I’m up in the night on google to find the phone number to call the front desk. Sigh
Stayed 1 night in Aug 2025