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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Free daily continental breakfast
Exterior
Games room
Room, 2 Queen Beds, Accessible (Handicap) | Floor plan
Fitness facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Place, Currents of Windermere
    ‪10 min walk‬
  • Place, Cineplex Odeon Windermere Cinemas
    ‪17 min walk‬
  • Place, West Edmonton Mall
    ‪10 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(107 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Handicap)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(57 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

8.0 out of 10
Very good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

King Room-Hearing Accessible-Roll-in Shower

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

Hearing Accessible Room With 2 Queen Beds And Roll-in Shower

  • Sleeps 4
  • Free Wi-Fi

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About this property

TRU BY Hilton Edmonton Windermere

Along with an indoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a business centre and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with a safe and complimentary bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at TRU BY Hilton Edmonton Windermere. During your stay, you'll be within walking distance of Currents of Windermere. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 8 minutes by car from South Edmonton Common and 12 minutes from Snow Valley Ski Club
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
TRU BY Hilton Edmonton Windermere offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi.

There's an onsite 24-hour business centre. The business-friendly TRU BY Hilton Edmonton Windermere also features an arcade/games room, a front desk safe, and a lift. Free self parking is available.

This Edmonton hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CAD 25.00 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Children may not be eligible for complimentary breakfast.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 690 out of 1347 reviews
Rating 8 - Good. 355 out of 1347 reviews
Rating 6 - Okay. 147 out of 1347 reviews
Rating 4 - Poor. 78 out of 1347 reviews
Rating 2 - Terrible. 77 out of 1347 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanjot

Stayed 1 night in Jan 2026

10/10 Excellent

Harjit

Stayed 1 night in Jan 2026

10/10 Excellent

Janice

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All was good. Thanks
Stayed 1 night in Jan 2026

10/10 Excellent

Catherine Samantha

Stayed 2 nights in Jan 2026

10/10 Excellent

Bruce

Stayed 1 night in Jan 2026

10/10 Excellent

Shabira

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and clean property.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Night-time main desk staff available, courteous, and helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

awesome clean room, very friendly staff, cute hotel!
Stayed 1 night in Jan 2026

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall feel of the building was great. the lounge area with the pool table was a great way to spend some down time.
Stayed 2 nights in Jan 2026

10/10 Excellent

Wayne Christopher Cajayon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC/heater was pretty loud during the night, would tur on and off overall great stay
Stayed 1 night in Jan 2026

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

8/10 Good

Craig Lloyd, Toronto

Stayed 2 nights in Jan 2026

8/10 Good

Cherrie

Liked: Cleanliness, staff & service, amenities
Clean facilities.
Stayed 1 night in Jan 2026

10/10 Excellent

Kuldip, Calgary

Stayed 1 night in Jan 2026

10/10 Excellent

Christopher, Cold Lake

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 1 night in Jan 2026

8/10 Good

Lindsey, Red Deer

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and laid back. Easy check in and confortable beds. Not sure our room was fully cleaned before we checked jn as there was a half used water bottle and pop bottle left in the fridge. Bathroom floor had Debris also.
Stayed 1 night in Jan 2026

2/10 Terrible

Yuliu

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bug infestation - While finding a pest in a hotel is a nightmare, the way management handled it was even worse. When we informed the front desk, their only solution was to move us to another room. They refused our simple request for dry cleaning for our clothing and luggage, even though those items were now likely infested. The response? "The manager isn't in today, so there's nothing we can do." It got worse when we called Hilton Corporate. A supervisor named Malik was incredibly rude, essentially telling us that because he doesn't stay in hotels, he "doesn't care" about the situation. No apology, no immediate help, and zero accountability for a major health code violation. For those who don't know, bed bugs are "hitchhikers." They crawl into the seams of your suitcases and the folds of your clothes. If you take even one female bug or a few eggs home, you are looking at: 1.Thousands of dollars in professional extermination costs. 2.The potential need to throw away your mattress, couch, and clothing. 3.Months of emotional trauma, insomnia, and being bitten in your own sleep. By refusing to help us decontaminate our gear, this hotel is essentially okay with us bringing an infestation back to our home. They treated a high-risk health hazard like a minor "inconvenience." Avoid this hotel at all costs. There is no "Hilton Standard" here—just a dirty room and a management team that will leave you stranded once they have your money.
Stayed 2 nights in Dec 2025

10/10 Excellent

Corey

Stayed 1 night in Jan 2026

10/10 Excellent

Naseer

Stayed 1 night in Oct 2025

10/10 Excellent

EVA

Stayed 1 night in Jan 2026

10/10 Excellent

GLORIA

Stayed 2 nights in Dec 2025

10/10 Excellent

Nam

Awesome!!!!!!! Nobody went into our room to clean tho
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love staying here. Always a simple check in, clean/tidy. Peaceful. Breakfast is good. Everything you need.
Stayed 1 night in Dec 2025

8/10 Good

Larry

Stayed 1 night in Dec 2025

8/10 Good

Theresa

Liked: Cleanliness
Room was okay, the floors could be cleaned better in the bathroom. They should have a boot mat by the door when you come in because it's laminate flooring throughout. The breakfast was just average, lukewarm and pretty bland eggs and hashbrowns. Staff was courteous.
Stayed 1 night in Jan 2026