Ralph at the front desk was very friendly and helpful. The room was clean and neat. The coffee pot in the room was broken so we had to get coffee in the breakfast area.
No hot water when I arrived or the next morning so I was forced to take a freezing cold shower. The tub was dirty. The clerk that greeted me said I didnât have a reservation despite the printout I handed him from Expedia as he doesnât deal with 3rd parties. I was exhausted and in tears as my husband had just died and I was traveling to relocate as a result. The creepy desk guy kept asking if I âwant a hugâ no thank you. I will NEVER book another reservation at Holiday Inn or use Expedia which is always sounding like I am talking to someone in India who really doesnât comprehend