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El Cielo Resort

5.0 star property
VIP Access

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Photo gallery for El Cielo Resort

Interior
Exterior
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Room service
  • Air conditioning

Explore the area

View in a map
Carretera Guadalupe-El Tigre Parcela 118, Km. 7.5, Ejido El Porvenir, Valle de Guadalupe, BC, 22755
  • Place, Las Nubes Wineries and Vineyards
  • Place, Ejidal El Porvenir Park
    ‪4 min drive‬
  • Place, Adobe Guadalupe Vineyard
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Master Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Master Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Vineyard view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Residence

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Residence

7.4 out of 10
Good
(3 reviews)
  • 248 sq m
  • 3 bedrooms
  • Vineyard view
  • Sleeps 4
  • 2 King Beds, 2 Queen Sofa Beds, 2 Double Beds and 1 King Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(49 reviews)
  • 44 sq m
  • 1 bedroom
  • Vineyard view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(22 reviews)
  • 44 sq m
  • 1 bedroom
  • Vineyard view
  • Sleeps 4
  • 2 Queen Beds

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4.2 out of 5, Very good, 105 reviews
The price is CHF 275
includes taxes & fees
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About this property

El Cielo Resort

Lakefront hotel with 2 restaurants and winery
Along with 2 restaurants, this hotel has an attached winery and an outdoor pool. Self parking is free. Additionally, a fitness centre, 24-hour room service and a seasonal outdoor pool are on-site.
El Cielo Resort offers 95 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room full-sized fridge/freezers and espresso makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

This Valle de Guadalupe hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at El Cielo Resort. During your stay, you'll be within walking distance of Bibayoff Winery. Free self-parking, 2 restaurants and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Latitud 32, a fine-dining restaurant that serves Fusion cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • 20.3 mi (32.6 km) from El Mirador and 20.6 mi (33.1 km) from Caracol Museum
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A winery is on site. El Cielo Resort offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site.

Event space at this hotel measures 1722 square feet (160 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury El Cielo Resort. Self parking is free.

Smoking is allowed in designated areas at this 5-star Valle de Guadalupe hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Latitud 32 – This fine-dining restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
Polaris – On-site restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 100 metres
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 20 to 40 for adults and USD 10 to 20 for children
  • 2 restaurants
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Latitud 32
  • Polaris

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Private wine tours
  • Vineyard
  • Wine tasting room
  • Wine tours
  • Winery

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,722 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace
  • Vineyard

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 2 floors
  • 33 buildings
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 75 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults and USD 10 to 20 for children
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 3:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 8 AM to 8 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

El Cielo Winery Resort Karisma Valle de Guadalupe
El Cielo Winery Resort Karisma
El Cielo Winery Karisma Valle de Guadalupe
El Cielo Winery Karisma
El Cielo Winery Resort By Karisma
El Cielo Resort Hotel
El Cielo Winery Resort
El Cielo Winery Resort By Karisma
El Cielo Resort Valle de Guadalupe
El Cielo Resort Hotel Valle de Guadalupe

Reviews

El Cielo Resort Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 714 out of 1007 reviews
Rating 8 - Good. 155 out of 1007 reviews
Rating 6 - Okay. 77 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 33 out of 1007 reviews

Reviews

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mexico

all good and very friendly and pleasant staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Martin Daniel, Sherman

Stayed 2 nights in Jun 2025

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

ABRAHAM

Liked: Cleanliness, amenities, property conditions & facilities
The facility was world class and the staff was amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities are great. I unfortunately did not get to enjoy the food. The roads on the property are dirt so expect some dust and try to avoid open toe shoes. Such a relaxing and comfortable stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and landscape
Stayed 3 nights in Jun 2025

8/10 Good

Dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, very beautiful and safe. The food is not great in either restaurant and they need better transportation from main lobby to rooms.
Stayed 2 nights in May 2025

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito lugar muy tranquilo y relajante
Stayed 2 nights in May 2025

10/10 Excellent

adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jun 2025

8/10 Good

Giselle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica, ONTARIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Updated rooms and excellent service from staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Maria Clara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
That’s an awesome hotel. The wines are amazing, also the breakfast too! I really recommend
Stayed 1 night in May 2025

4/10 Poor

Lucio Gutierrez, Mexico

Stayed 3 nights in May 2025

10/10 Excellent

Florence Jokisch de

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular property!
Stayed 4 nights in May 2025

10/10 Excellent

Aaron, Playas de Rosarito

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in May 2025

10/10 Excellent

Jahayra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. Quiet and peaceful. It is also very safe. They have guards at the gate checking who enters and leave. Great resort.
Stayed 1 night in May 2025

2/10 Terrible

Mauricio

Travelled with group
Disliked: Amenities, property conditions & facilities
TERRIBLE EXPERIENCE ! The hotel mistakenly charged to my credit card the rooms of two other couples that where in my same party. Since march, I have been trying to get the refund of usd 1,600 to my credit card and they just don't do it. I wouldn't recommend the hotel. Staff is under qualified.
Stayed 4 nights in Feb 2025

10/10 Excellent

Patricia

Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Stayed 2 nights in May 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 2 nights in May 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I would like to have been given was access code for Wi-Fi, and I paid for the breakfast option but the waitress was not very friendly at all. I also requested a helicopter ride with my concierge and he verified my reservation but when we got there they were closed and informed me that they never received any information about my flight at all so needless to say that blew my day as it was scheduled for 12:30 pm. Other than that the food was so delicious at Latitude 32 it made up for everything.
Stayed 2 nights in May 2025

10/10 Excellent

Alfredo

Stayed 1 night in May 2025