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Tru By Hilton Eugene, OR

2.5 star property

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Photo gallery for Tru By Hilton Eugene, OR

Lobby
Snack bar
Exterior
Reception
Business centre

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3111 Franklin Blvd, Eugene, OR, 97403
  • Place, University of Oregon
    ‪3 min drive‬
  • Place, Matthew Knight Arena
    ‪3 min drive‬
  • Place, Hayward Field
    ‪3 min drive‬
  • Airport, Eugene, OR (EUG)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.4 out of 10
Exceptional
(32 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

8.8 out of 10
Excellent
(44 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(11 reviews)
  • Water view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room

  • Sleeps 4

View all photos for King Room

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

King Room

  • Sleeps 2

Mobility Hearing Accessible Two Queen Room with Tub

  • Sleeps 4

Mobility Hearing Accessible King Room

  • Sleeps 2

View all photos for Guest Room With 2 Queen Beds-Hearing Accessible

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Guest Room With 2 Queen Beds-Hearing Accessible

  • Sleeps 4

Mobility Hearing Accessible King Room with Roll in Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru By Hilton Eugene, OR

Along with a 24-hour fitness centre, this smoke-free hotel has a snack bar/deli and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site.
Tru By Hilton Eugene, OR offers 86 accommodations with free newspapers and designer toiletries. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

This Eugene hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Tru By Hilton Eugene, OR's great location. During your stay, you're just a quick walk from Willamette River. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a gift shop
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from University of Oregon and 7 minutes from Autzen Stadium
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business centre. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Tru By Hilton Eugene, OR. Free self parking is available.

This Eugene hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Hilton CleanStay
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru By Hilton Eugene, OR Hotel
Tru By Hilton Eugene, OR Eugene
Tru By Hilton Eugene, OR Hotel Eugene

Tru By Hilton Eugene, OR Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 419 out of 614 reviews
Rating 8 - Good. 124 out of 614 reviews
Rating 6 - Okay. 38 out of 614 reviews
Rating 4 - Poor. 14 out of 614 reviews
Rating 2 - Terrible. 19 out of 614 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kara

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2025

10/10 Excellent

Misty

Stayed 2 nights in Nov 2025

10/10 Excellent

Nikeasha

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk person was very kind. I called earlier in the day to confirm our reservation and when I arrived she remembered my voice. A nice personalized touch. Room was perfect. Breakfast was better than expected. Played billiards with my son next to the cool Eugene mural. I would definitely stay again.
Cool mural in the lobby
Breakfast
View from our room
Stayed 1 night in Nov 2025

8/10 Good

Chuck

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, engaging and courteous.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great lobby and welcoming staff. Very comfortable overall. Great value compared to others close.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

6/10 Okay

Gurpreet, Abbotsford

Liked: Cleanliness, property conditions & facilities
Clean basic rooms. No closets and no safe to put tour stuff in. Nice clean hotel though.
Stayed 2 nights in Nov 2025

2/10 Terrible

Denise

When I checked in, the guy at the front desk was rude. The bathroom sinked backed up after turning the water on for 10 seconds and the person in the room above me walked like their feet were made of lead. The floors were paper thin, so I heard everything. For $500 per night, this was nothing short of an insult.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Liked the rooms didn't have carpet.
Stayed 2 nights in Nov 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. We were in town to tour colleges. There was a Ducks game that night and our hotel was buzzing with the best fans. Lots of fun, great hotel and great service
Stayed 1 night in Nov 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities
Loved the lobby amenities. Staff was friendly and the housekeeping staff left welcoming touches in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Xiomara

Liked: Cleanliness, amenities, property conditions & facilities
After a horrible experience at another hotel, we ended up booking a room at the Hilton—and it was the best decision we could have made. Even though we booked last-minute after a 15-hour drive from California to Oregon, the staff welcomed us with professionalism, kindness, and zero hassle. The moment we walked in, we felt taken care of. Check-in was quick and smooth, and the room was spotless, comfortable, and exactly what we needed after such a long trip. The atmosphere was calm, clean, and clearly managed with care. We truly appreciated the reliability and quality the Hilton provided, especially when we needed it most. Spending a little extra was absolutely worth it. We’ll definitely choose the Hilton again on future trips.
Stayed 1 night in Nov 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sam and April

Liked: Cleanliness, staff & service, amenities
Clean room, great breakfast, and a great fitness center!
Stayed 2 nights in Nov 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice staff clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Sara

Stayed 1 night in Nov 2025

10/10 Excellent

KATHLEEN

Disliked: Cleanliness, property conditions & facilities
When I initially checked into the hotel The first room I walked into smelled like smoke with the air conditioner on. I went to the lobby and exchanged my keys for a different room. The new room was a little better regarding the smell of smoke but the bed and bedding was awful. I pulled back the terribly worn comforter and sheets and it was like there was no mattress pad and it felt like there was just a sheet laying on top of the mattress. I felt so uncomfortable that I slept in my clothes and left the hotel as soon as there was daylight. When I checked in there were a sketchy group of people watching a football game in the lobby they looked as though they had just gone off the streets to watch the game and they did t look like college students. The bathroom had a wall attached soap dispenser and it was barely hanging on the wall and nobody had fixed it.
Stayed 1 night in Oct 2025

8/10 Good

elmer

Stayed 1 night in Oct 2025

8/10 Good

Tanya, Grants Pass

Stayed 1 night in Oct 2025

10/10 Excellent

Lew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym, pool, breakfast, and lounge area. Can’t beat it!
Stayed 3 nights in Oct 2025

6/10 Okay

Larry H

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was not the size as presented during the booking. It was very cramped. The coffee that was available in the Lobby was terrible. It tasted like "old tires". Please ensure a better brand of coffee is utilized and that the "old coffee" is not mixed with a brand new "batch".
Stayed 3 nights in Oct 2025

10/10 Excellent

Jake, ALCALDE

Stayed 1 night in Oct 2025