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Mercure Exeter Southgate Hotel

4.0 star property

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Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Interior
Exterior
Lobby
Indoor spa tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

Map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪1 min walk‬
  • Exeter Cathedral
    ‪5 min walk‬
  • University of Exeter
    ‪20 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed, Accessible

Privilege, Room, 1 Double Bed, Accessible | In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible | In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

Family Room, 1 Double Bed (Classic) | In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

  • Sleeps 4
  • 1 Double Bed

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includes taxes & fees
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About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with health club and sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from City Wall. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 3-minute drive from University of Exeter and 14 minutes from Dartmoor National Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Languages

English, French, German, Hungarian, Italian, Latvian, Polish, Portuguese, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1001 reviews
Rating 8 - Good. 298 out of 1001 reviews
Rating 6 - Okay. 178 out of 1001 reviews
Rating 4 - Poor. 91 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lin

Stayed 1 night in Mar 2025

10/10 Excellent

Charlotte

No issues. Walls in rooms could do with a new lick of paint
Stayed 1 night in Mar 2025

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel was great. 1 room smelled a little damp in the wet room. The others smelt of smoke. But other than that they were great
Stayed 1 night in Mar 2025

10/10 Excellent

Neil, Barnstaple

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2025

6/10 Okay

nicola

Disliked: Cleanliness

Needs some TLC

Room needs some work and lots of things broken in hotel. Breakfast cold and fruit was frozen.
Stayed 1 night in Mar 2025

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

graham

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Showers get filling up and flooding the bathroom cheap toilet roll was to warm in the room no aiir condition
Stayed 3 nights in Mar 2025

10/10 Excellent

Benjamin

Stayed 1 night in Feb 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort

Wait for coffee

Only one coffee machine working at breakfast and the machine was not being kept topped up with beans. Quite a wait to get a cup of coffee.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Average quality above average price.

We'd booked a family room but upon arrival were advised they had none available and offered a standard room instead. The bathrooom had mould on the grout and along the base of the shower screen, the towel rail was missing a screw so the rail was loose and the paintwork on the woodwork has seen better days.... Price point was expensive for standard of room but being dog friendly it served it's purpose -an overnight to visit niece in university.
Stayed 1 night in Mar 2025

10/10 Excellent

colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in heart of Exeter. Clean, warm, lovely room, big bed. Bathroom completely new with excellent water pressure but the shower had issues draining! Would recommend and would stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Jacquelene

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Good breakfast. Coffee from machine could be hotter.
Stayed 2 nights in Mar 2025

6/10 Okay

Matthew

Stayed 1 night in Mar 2025

8/10 Good

Lucille

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , very convenient for shopping and visiting all the attractions, enjoyed the pool and sauna would stay at this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great experience from start to finish and ideal Location
Stayed 1 night in Feb 2025

4/10 Poor

katie

This is not a four star. Service slow. Prestige rooms are no different.
Stayed 1 night in Feb 2025

10/10 Excellent

Mr Julian J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Randal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom had mould, partly because you couldn’t open the windows
Stayed 2 nights in Feb 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

10/10 Excellent

Mandy

Beautiful hotel and friendly professional staff

Our first impression was amazing but sadly we didn’t stay the night because our daughter and son was in a road accident so we had to leave with in 10 minutes of entering our beautiful room.
Stayed 1 night in Feb 2025

6/10 Okay

Tim

Stayed 1 night in Feb 2025

6/10 Okay

Ross

Business traveller
Liked: Cleanliness, staff & service, room comfort

Overpriced

Room was cold, heating panel was broken. Parking was extra £15 as at a lot of hotels, pool was an extra £10 which is unusual and they had no steam room and jacuzzi was broken so an expensive swim. Hotel and breakfast were good apart from that but expensive when you add £25 for parking and pool, plus £18 for an average buffet breakfast to £101 for the room
Stayed 1 night in Feb 2025

10/10 Excellent

Barri

Stayed 1 night in Feb 2025