Absolutely the worst experience weâve ever had and itâs not what youâd expect. We booked via Expedia, which said they are pet friendly. We show up after a 10 hr travel day and state honestly we have a small non shedding dog. The young, clearly inexperienced host says, Iâm sorry I can not check you in if you have a pet. We are not pet friendly. I say even if itâs a service animal, she says yes. Our dog is not a service animal, but interesting that was her answer. We show her clearly that Expedia says they are pet friendly and thatâs why we booked here. She says Iâm sorry, Expedia wonât change our pet friendly status. I say, Iâm sorry, if thatâs the case you could easily remove yourself from excepting bookings from them. She has no clear answer other than, Iâm sorry, here is Expediaâs number, we do not except pets. We use to, and thatâs why there is confusion. Iâm sorry, there is no way they can blame Expedia for this. If they sign up to except bookings through Expedia and it says pet friendly that is set in stone. This is terrible management! I have been a web engineer for years and also been in the hospitality business. If you value your customers, you lost several tonight, and I will purposefully avoid anything related to Holiday Inn now.