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Hotel ibis Fes

3.0 star property

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Photo gallery for Hotel ibis Fes

Miscellaneous
Miscellaneous
Lunch and dinner served, international cuisine
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Avenue Des Almohades Place de la gare, Fes, 30000
  • Place, Borj Fez Mall
    ‪11 min walk‬
  • Place, Royal Palace
    ‪18 min walk‬
  • Place, Atlas Garden
    ‪5 min drive‬
  • Airport, Fes (FEZ-Saiss)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room, 1 Double Bed

8.2 out of 10
Very good
(34 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel ibis Fes

This hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking. Housekeeping is available on request.
Hotel ibis Fes offers 123 air-conditioned accommodations with a safe and free toiletries. Beds feature premium bedding. This Fes hotel provides complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
Our customers tell us that they enjoy the overall property condition at Hotel ibis Fes. During your stay, you'll be within walking distance of Borj Fez Mall. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at La Table
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • 12 minutes on foot from Borj Fez Mall and a 2-minute drive from Royal Palace
  • Pets welcome for a fee (restrictions apply)
Hotel ibis Fes offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2163 square feet (201 square metres) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hotel ibis Fes. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Fes hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
La Table – This restaurant specialises in international cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MAD 10 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MAD 72 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Table

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,163 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

More

  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium channels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MAD 100 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 120.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MAD 72 per person
  • Self-parking fee: MAD 10 per night
  • Pet fee: MAD 100 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MAD 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel ibis Fes
ibis Fes
Accor Moussafir Fes
Ibis Moussafir Fes Hotel Fes
Hotel ibis Fes Fes
Hotel ibis Fes Hotel
Hotel ibis Fes Hotel Fes

Hotel ibis Fes Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 168 out of 615 reviews
Rating 8 - Good. 239 out of 615 reviews
Rating 6 - Okay. 130 out of 615 reviews
Rating 4 - Poor. 45 out of 615 reviews
Rating 2 - Terrible. 33 out of 615 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

El Mostafa

Disliked: Cleanliness, amenities, property conditions & facilities
Very expansive no good
Stayed 4 nights in Nov 2025

10/10 Excellent

David

Stayed 3 nights in Nov 2025

10/10 Excellent

AIDAN

Stayed 4 nights in Nov 2025

10/10 Excellent

Olga, Lakeland

Good customer Service
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

6/10 Okay

ANDREW

Liked: Staff & service
Rooms need updating and air conditioning not very good. Great location.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maria Socorro, New Milford

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Stay The room was dirty, the air conditioning didn’t work, and the shower temperature kept fluctuating. When I reported these issues, the staff didn’t even offer an apology or attempt to make things right. It’s clear the room wasn’t properly prepared for guests. The only positive aspect is its convenient location near the train station, but unfortunately, that’s not enough to make up for the poor experience.
Stayed 1 night in Oct 2025

8/10 Good

Teresita Vilma

Liked: Cleanliness, amenities, property conditions & facilities
Need resurface bathroom n aircon is not working property when we were given a room, i complain to the front desk regarding the aircon and just lies that the temperature are all the same setting it was hot, all around the hotel i called the following day n talk to different front desk person n he had someone chks it and he change our room n it a good air-conditioning 👍 i use Ibis in UK, ibis Tangier and now in Fez
Stayed 2 nights in Oct 2025

10/10 Excellent

Vimal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right outside the train station and is very convenient for a short stay. The rooms were nice and the bathroom was spacious.
Stayed 1 night in Sep 2025

10/10 Excellent

stephen paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - great accomodation and lovely pool
Stayed 1 night in Sep 2025

2/10 Terrible

Aboubakre

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we requested a mini fridge for my mother, who requires proper storage for her medications to maintain their effectiveness. To our disappointment, the hotel was unable to provide this basic and essential accommodation. Despite explaining the importance of this request due to medical reasons, the response we received from the staff was not only unhelpful but also unprofessional and rude. Their attitude was dismissive, and the service felt cheap and careless. Given the seriousness of the situation and the lack of empathy and support from the hotel staff, we were left with no choice but to check out early and urgently find alternative accommodation at a nearby hotel that was able to meet our needs. This experience was distressing, unacceptable, and not at all reflective of the standards one should expect from a reputed hotel chain. I will not be recommending Ibis Hotel to anyone in the future, and I hope this feedback prompts serious reflection and improvement in your customer service and medical accommodation policies.
Stayed 4 nights in Aug 2025

8/10 Good

SADEL

Stayed 2 nights in Jul 2025

10/10 Excellent

Taoufik

Travelled with family
Liked: Cleanliness, amenities
Amazing hotel great service, I was able to check in early. Room was clean, swimming pool was great and refreshing during the summer heat. Walkable to the train station. A bit noisy by the street windows weren’t sealed. But I would recommend and will book again when visiting Fes. Thanks
Stayed 2 nights in Jul 2025

10/10 Excellent

Ephraim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good value

Very clean, comfortable room and good location, right near train station Nice that it had a fridge A very good value Very nice staff.
Stayed 2 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great spot if taking a train in or out of fes
Stayed 1 night in Jul 2025

2/10 Terrible

R Lalit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely disappointing and frustrating one-night stay at I bis Fes, and I would strongly advise against booking this hotel. Despite having a prepaid reservation online, the hotel reception insisted that no payment had been made and demanded full payment again at check-in. I showed them my payment confirmation along with the deducted amount from my bank, yet they continued to treat me like I was trying to cheat them — making me feel like a low-level tourist who couldn’t afford to pay. Completely unprofessional behavior. Unfortunately, the nightmare didn’t stop there. The air conditioner didn’t cool at all — it just blew warm air, and with Morocco’s heat at this time of year, the room was unbearable. I complained three times, went back and forth with the reception, and after over an hour, they finally sent a maintenance person who didn’t speak English. He simply checked the unit and said, “It’s working” — apparently, blowing air equals working AC in their standards. No attempt was made to fix the issue or offer a different room. To top it off, the room itself was a disaster — no towels, no tissue box, no water bottles provided. The room was so small I could barely move around. This was a pathetic and frustrating experience from start to finish. I will never book an I bis hotel again and urge others to avoid this location entirely.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Ventilation system and facility DOWN

The was no air conditioning during our stay. Only hot air comes out of it. The hotel reception said it was due to the season. Mornings and nights were cooler but during the afternoon was really hot and stuffy. In the reception area air ventilation was stale and insects were hovering around. The room given to us had a tap that just had hot water running and below the sink was the leak was bad. Obviously maintenance of the hotel facilities were lacking. After checking with the receiption they got someone to check on the issues without making sure there was a way to rectify it. We had to varify the situation again and still no solution were given to us at this point. So we headed out of the hotel to catch some fresh air while allowing time for the staff to allow the change of hotel room as requested at the first place. The other room was better but air-conditioning was still an issue here. The only solution to it was to off it totally. Dry heat in the afternoon was not the most pleasant. There was only a slight opening allowed for the window. It does not to much of air circulation but instead you might expect insect bites instead. Definitely not recommended to stay in this hotel unless train station next to it is the main concern you have. Otherwise get a better place elsewhere.
Stayed 2 nights in Apr 2025

6/10 Okay

Abdur

Travelled with partner
Disliked: Property conditions & facilities
Toilet was not flushing in the room. The elevator was making lots off noises upon use and made us uncomfortable.
Stayed 1 night in May 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, room comfort

Fez

Dated property but good for the price, all amenities as advertised. Well kept terrace and pool area. Breakfast buffet had sufficient choices, nothing fancy. Located next to train station with plenty of taxi availability. 5 minute taxi ride to the old medina. Restaurant and housekeeping staff were friendly and helpful. Surrounding area a little gritty, but has some good low cost cafes.
Stayed 6 nights in Apr 2025

2/10 Terrible

JEMILA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we got into the parking lot the worker asked for money. He said that if we don’t pay him that he won’t guarantee the safety of the car. We went to check in and the reception said to give the guy in the parking lot the money he’s asking for. That it is better this way. We got to our room and there was a cockroach in the shower and a single pillow in the room with hair aall over the bed. Overall would not recommend staying here. It’s just a horrible experience. Thank god it was only one night.
Stayed 1 night in Apr 2025

6/10 Okay

Amina

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After we come back from Chefchaouen, we stay here because we take train to Casablanca tomorrow morning. It takes for 30 seconds to get to the train station from the hotel. Also they have a decent restaurant serving ala carte with wine
Stayed 2 nights in Apr 2025

4/10 Poor

tareq

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located near the train station, so noisy and too much traffic, not enough parking and unsafe , hotel amenities are very limited , staff is wonderful rooms are clean , breakfast is very poor quality and also very limited , boiled eggs were ice cold
Stayed 1 night in Apr 2025

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mbaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025