Check in was seamless. Kitchen could use salt and pepper together with glad wrap. Unfortunately there were ants in the property, particularly the kitchen. Black mould found in the second bathroom prompted us to depart early. There was also a broken toilet seat in the studio. The lounge in the main house needs replacing as you sink very deeply when you sit on itâŠnot comfortable at all. Overall we were disappointed.
We stayed for my mums 60th birthdayUnfortunately on the first night after purchasing 270 worth of food, we discovered that both the oven and bbq werenât in working order. I tried to contact the host. However there was no response. The next morning I called the port Stevenâs office and was told a man named Aaron which I assume is a maintenance worker was coming to have a look. However he never came. Due to poor weather, our small children and the fact that the fridge was full of food we were unable to go out for meals which made things particularly difficult. Great location. House is run down, dusty and poorly maintained and poorly managed.
Great location and proximity to beach. Loved the property layout for two families with the additional outdoor kitchen which was such a hit with our family. Unfortunately the premises had some serious concerns. Cleaning was a horror story which we observed on day one when my daughterâs dust allergy immediately kicked into overdrive. I have never experienced a situation quite like it. Beneath the beds was a thick layer of dust (not exaggerating) which points to the cleaning team and lack of inspection by the management team. I must acknowledge the responsiveness of the office who assisted with getting in first one cleaner who did half a job and then another cleaner who did a great job. The shower in the studio had a leak which flooded the floor and in the end we couldnât use it. Once they get the cleaning and some repairs done the premises will offer a lovely stay. The office offered a late checkout as a result of the cleaning issues which we were unable to take advantage of due to prior arrangements.
We had two nights ot the property, great location.But Gas cylinder was empty: unable to cook breakfast on the one full day at property.Remote control batteries for TV flat: needed to be replacedIssues on Sunday and took some time to be remedied
* 1BR House, 2BR Cabin, outdoor kitchen and eating area were exactly as advertised;* Bedrooms, bathrooms, linen were all clean and comfortable;* Kitchen cupboards and drawers - hard to stay on top of in this area, evidence of the small bush cockroaches "visiting", easily dealt with by dumping everything we needed into dishwasher;* Perfect location with 50 metre walk to beach, and 50 metre walk to local cafe, small shops;* We would definitely stay again.
Place and location was nice
Few suggestions- need more towels as only given 2 shower towels per room for 2 days - as couples in room will stay ( need 4 at least )
Lots of insects around - need pest control
My husband and I had a wonderful stay here with our adult daughter. Fantastic layout if the premises was better than any where else we had stayed. Well stocked kitchen and outdoor kitchen was a great touch. Very comfortable beds and view to the beach was a wonderful bonus. Highly recommend this property and will look forward to a return visit. Thank you to our hosts for living up to all advertised expectations.
We had such a relaxing stay at this gorgeous place. Location amazing! Very comfortable space for my husband & I, our grown up kids & our dog! Would definitely stay here again!
We loved this well equipped clean property.
Had difficulty accessing Lockbox for key but fortunately Margaret and Shane @ Stay Port Stephens were both available and very helpful.
We had an enjoyable time at Fingal Bay. The property is in a fabulous location only 50m from the sand, and the booking / check-in was very smooth. Unfortunately we were not satisfied with the cleanliness and maintenance of the property (blocked overflowing gutters in the covered sitting area, BBQ could not be made to work, water leaked into the laundry area and we observed 3-4 cockroaches during our stay). Nothing some more diligent pest control and maintenance couldn't address so hope it is fixed for future guests as really is a lovely spot.
Overall we enjoyed our stay there were a few things to be critical of the Bbq was missing a knob we had some food around the bbq area that was eaten buy rats or mice overnight
Great location and layout of the property. It was clean and tidy on our arrival, also well equipped for our holiday. It was setup (pet-friendly wise) for our travelling dog. Livingroom A/C not functioning properly. Was repaired promptly by office management. Late checkout would have been good but the late fee was over the top. We exited before 10am.
We would stay there again as beach access was spot-on.
Fantastic location with views of the beach and close to cafe and beach walks. Great fenced yard for our dog to enjoy. Comfortable beds and couches. Bathrooms clean and modern. Kitchen had everything we needed. Unusual set up with 2 separate buildings but it wasn't a problem. Very relaxing stay.
This house suited our needs perfectly. We had family fly in from Queensland and the airport was so easy to navigate. Location for small children on a wet weekend was great. We could get to the beach and park in between showers. Great starter pack and provision of basic kitchen and bbq utensils. We will be back again.