2/10 Horrible
Levi
26 juin 2025
Les points faibles : PropretĂ©, personnel et service, infrastructures et conditions de lâhĂ©bergement et confort de la chambre
This hotel is an embarrassment to RedRoof. My husband and I booked a room for 6/20 after a concert. I booked the hotel through hotels.com, where the room looked decent for the price and for the quick stay we were needing. We booked a King non smoking room. Upon arrival, we were greeted with the smell of cigarette smoke oozing from our room as soon as we opened the door. The entire room was stained yellow and the odor was so strong. The room was dirty and also had a duct taped conjoining door. (Someone duck taped that door, took a step back and said âthatâs perfect!?) nothing makes you feel more safe than a duck taped door đ the room also had two queen beds when it was supposed to have one king. (That isnât even a big deal. But it wasnât the room we reserved and paid for)
Anyway, we checked in around 1145pm and checked out about 5 minutes later. I felt Dirty and unsafe in that room. When i went to the front desk, i politely explained weâd be checking out for the night. She was kind and asked why and when I explained the situation, mainly the cigarette smoke- she said âthat isnât a smoking room.â I replied With âoh, it must be. The room is stained yellow. I was in there for less than 5 minutes and I smell like cigarette smoke.â Then she asked if the room had ashtrays and when i said âyesâ, she said she couldnât do anything for me but could give me a âreally powerful air freshener.â
I told her that wouldnât be necessary and checked out and we left.
Levi
Séjour de 1 nuit en juin 2025
