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Hotel Emma

2.0 star property

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Photo gallery for Hotel Emma

Outdoor dining
Interior
Interior
Lobby sitting area
Double Room | Premium bedding, down duvets, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Bar
  • Room service
  • Air conditioning
  • Parking available
  • Housekeeping

Explore the area

Map
Via A. Pacinotti 20, Florence, FI, 50131
  • Cathedral of Santa Maria del Fiore
    ‪4 min drive‬
  • Piazza del Duomo
    ‪4 min drive‬
  • Uffizi Gallery
    ‪6 min drive‬
  • Florence (FLR-Peretola)
    ‪9 min drive‬

Room options

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, minibar, in-room safe

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Economy Double Room

Premium bedding, down duvets, minibar, in-room safe

Economy Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Premium bedding, down duvets, minibar, in-room safe

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Premium bedding, down duvets, minibar, in-room safe

Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel Emma

Hotel with free breakfast, near Cathedral of Santa Maria del Fiore
A bar/lounge, valet parking and concierge services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include express check-in, express check-out and tour/ticket assistance.
Hotel Emma offers 9 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at Hotel Emma, you'll be within walking distance of Cathedral of Santa Maria del Fiore. Features include free breakfast and free WiFi in public areas, plus a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Valet parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 4-minute drive from Cathedral of Santa Maria del Fiore and a few minutes from Uffizi Gallery
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and concierge services are also featured at Hotel Emma. Parking is available for a fee.

This Florence hotel is smoke free.

Guests are served a free buffet breakfast daily from 8:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (EUR 25 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 1 floor
  • Built in 1920
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8 AM - 11 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Emma Florence
Emma Hotel
Hotel Emma
Hotel Emma Florence
Hotel Emma Hotel
Hotel Emma Florence
Hotel Emma Hotel Florence

Hotel Emma Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 112 reviews
Rating 8 - Good. 42 out of 112 reviews
Rating 6 - Okay. 22 out of 112 reviews
Rating 4 - Poor. 9 out of 112 reviews
Rating 2 - Terrible. 5 out of 112 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bruno

Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy check in.
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Oscar

Liked: Property conditions & facilities, room comfort

Good place

Comfortable room and good location
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had an early day planned and they were not very accommodating to serve breakfast early.
Stayed 2 nights in May 2019

10/10 Excellent

Fernando, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Domenico the owner is a gracious and wonderful host. The place was just renovated and the rooms and bathroom are brand new, modern, functional and Italian designed. Domenico even gave my wife a farewell gift souvenir to add to his personal touch. Hotel is on a beautiful neighborhood. The bus stop infront of the hotel less than 5 minutes from everything, including the Stadium of Florentina. The hotel is on a third floor and no elevator but this is a small price to pay for this wonderful place. I am already looking forward to me next stay at the hotel Emma. Don’t miss the eateries upstairs in the market place in Florence. What a coulinary experience!!! I can’t believe Rick Steves and Bourdain missed it. Thanks Domenico!
Stayed 2 nights in Nov 2018

2/10 Terrible

Bea, San Diego CA

Liked: Staff & service
When we arrived at hote Emma, we found our reservation had NOT been sent to them by Expedia. They had no record of my reservation and they had NO rooms available. Fortunately, Manager found us ONE room at another hotel. It was ONE room all 4 of us had to share I am very disappointed in Expedia and will NEVER book through them again.
Stayed 2 nights in Oct 2018

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Emma is exactly as described and seen in pictures. Recently renovated so everything is up to part. Great looking rooms, comfortable bed & nice bathroom. Although, is a bit off the city center (30min walking or 12-15min by taxi/bus) it is rather accessible. My family and I enjoyed strolling to/from the city center and merging as much as we can with the locals :)
Stayed 1 night in May 2018

6/10 Okay

G, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities

Nice cousy

Loud noise from reception, breakfast so so, good bus connection. Bus stops front of the hotel

8/10 Good

elena , athens greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was close to Nelson Mandela convection where I was walking every day for 5-7 min. The only thing I could be happier was not carrying my luggage two levels up ground.

6/10 Okay

Susan, Adelaide

Liked: Cleanliness, room comfort

Good for a quick visit.

Easy to find hotel with helpful staff, although their English was not fantastic. Very small hotel, good value for money.

6/10 Okay

Dave, UK

Liked: Cleanliness, staff & service

Not a bad hotel but quite far from the town centre

A reasonable hotel but it is a good 30/40 minute walk from the centre of town. Not a massive issue if you are fit and capable and only staying for a short time (we stayed for 4 nights). The room and bathroom were clean and tidy and it was pretty comfortable - the only thing that wasn't so good were the mosquitoes. I would recommend taking some decent repellent. Don't expect a big breakfast as part of the package - it is very basic (but the coffee is lovely).

4/10 Poor

kay, Tennessee

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Nitemare!!!

Let me keep this simple: 3 flights of stairs Bed bugs 20 mins away from center by bus Walls are extremely thin One 1 phone per internet service, and they cut it off the night before we left shower curtains had mold at the bottom Pro: hot water, and cold air bus stop in front of hotel do not carry no more than 1 bag eles you will be sorry!

8/10 Good

Steven, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and excellent value

My wife and I stayed for 3 nights at Hotel Emma in July 2014. It's a small hotel situated in a relatively quiet area just north of the city centre. It's a 10 minute bus ride from Santa Maria Novella station on the number 11 and 17 buses, which stop right outside the hotel. The bus stop to go back into the city is just around the corner on Viale dei Mille. Our room to be clean and comfortable and had everything that we needed. The air conditioning was very good which was a real bonus given the hot weather. The buffet breakfast was adequate with a selection of cereals, pastries, bread, cold meats, fruit and hot and cold drinks. The staff were friendly and helpful. The only (very) minor negative comments I would make are that firstly the hotel is situated on the second floor of the building and as far as we could see there wasn't a lift. This was not a problem for us but could potentially be for some guests. Also, as the hotel is so small any noise that is made at reception or the dining room can be heard in the nearby rooms. Again though this wasn't a major issue. Overall we enjoyed our experience of Hotel Emma and would not hesitate to recommend it to others.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner has been very kind and helpful. Hotel is right at the bus stop which makes it very easy to find.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel, a bit farther than ideal.

We spent 2 nights at Hotel Emma. The hotel was very clean and comfortable. Breakfast was basic but adequate. Outside patio was nice, beds were comfortable, staff was friendly. Very good value for the price. The only drawback was that it was a bit far from the city center and we had to take a bus into the city (bus picks up and drops off at Santa Maria Novella train station) - however, the bus stop truly was directly in front of the hotel, so this was not too much of a hassle. We enjoyed our stay here and I would stay here again for the price.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for the wallet

Very clean hotel. I picked based on reviews of other travelers. It is not close to the main sites, but several bus stops nearby if you don't feel like walking. We did a combination of both - walking and bus. One person said to go to track 12 from the train station, and we did this, but there was no way to get out of the station and had to go back to the main entrance. It is really very close to the train station. It is on the second floor as other reviewers noted, but there are more like 4 flights of steps to go up, so if you are not traveling light, you should keep this in mind. The reception area is secure as are all the rooms. You need to be buzzed in. I liked this and felt it added an additional layer of security. Our room did not have a view, but there was quite a nice outside patio area at the end of the floor. We did not take advantage of this as we were out and about except for sleeping.

8/10 Good

Lynn, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable family run hotel

Quiet location about 45 minutes from train station. Good bus service from right outside hotel. Hotel was very clean and well organised. Room was clean and comfortable. Air conditioning was effective. Breakfast room was lovely and bright and breakfast was adequate. There's also a little terrace balcony where you can sit. Staff / owner very helpful. Even got a small gift when we left!

2/10 Terrible

Credit card shock

Disliked: Cleanliness, staff & service, room comfort

Only recommend this place to your enemy!

First of all the supposed hotel is up 4 flights of stairs and it has 9 rooms. This could hardly be called a hotel since it seems that the "hallway" was once a commercial space that was converted into these sub standard" "Prison Cells" that could hardly be called rooms. I got the worst room because as the owner reminded me I booked through the internet, so there seemed to be some resentment there. He asked me that I could not request a different room, my only option was to leave and get no refund. He refused to give me one of the "cells" that had a bathroom so he made sure I had the worst room in this hallway. The shared bathroom was all the way down the hall the Hall incidently was nosiy, smoky! Forget about asking for a non smoking room they do not exist , you can smell everyone's smoking and it seeps through the door and walls. The walls are so thin I could hear the person in next room snoring. The shower booth in the room (no toliet though)had black mold at the bottom and the cheap rug of the room was flithy so much I had to wipe my feet before getting on the springy, back killing pad that passed as a mattress which was on a squeaky metal thin spring frame. Lastly, the air conditioning is at the mercy of the control freak who runs the place who believes that since I only paid less than what he wanted for the "cell" asking for the air conditioner to be comfortable seemed out of the question and "not possible". The guy is a misogynist who runs the little boarding hall way, this place can hardly be called a hotel and should not be an option on this website.

8/10 Good

Ken, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities

Reasonable

This hotel is reasonably priced just outside the downtown core a short bus ride on bus 11 or 17 from the train station. Rooms are basic but comfortable and breakfast is included. There are only about 10 rooms and owners are very helpful. Not luxury and not slumming it but ok. Close to athletic complexs and pool if required.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but noisy.

The hotel was a good walk from the centre of Florence but we did it for 4 days no problem. The room was nice, very clean and slept 3. Nice bathroom, great shower. Breakfast was lovely. The only downside was the noise. We were in room 9 which was right next to the entrance and reception. You could hear every coming and going and every word of every discussion being held at reception. Would recommend for a short stay but ask for any other room then 9!

6/10 Okay

JENN, ONTARIO

Liked: Cleanliness, room comfort
BUS STOP OUTSIDE DOOR WAS WONDERFUL. FRIENDLY AND HELPFUL STAFF

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort