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Hotel Santa Maria Novella

4.0 star property
VIP Access

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Photo gallery for Hotel Santa Maria Novella

Stunning urban square with a historic dome and bell tower, surrounded by beautifully designed buildings.
Relax in a stylish room with a four-poster bed, bedside tables, and a decorative vase with white orchids.
Classic hotel room with a red sofa, matching chair, and desk, featuring framed artworks and a chandelier.
Cozy room with a sofa, cabinet, and fireplace, featuring a large framed portrait and a window with an outside view.
Enjoy a view of the historic square from the balcony, featuring a seating area and a bed with a headboard.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Pet-friendly

Explore the area

Map
Piazza Santa Maria Novella 1, Florence, FI, 50123
  • Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Ponte Vecchio
    ‪8 min walk‬
  • Florence (FLR-Peretola)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, View

View from room

Superior Room, View

8.6 out of 10
Excellent
(12 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (3 people)

1 bedroom, premium bedding, minibar, in-room safe

Suite (3 people)

  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite (3 people)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (3 people)

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Condo, 3 Bedrooms, City View, Annex Building

Family Condo, 3 Bedrooms, City View, Annex Building | 1 bedroom, premium bedding, minibar, in-room safe

Family Condo, 3 Bedrooms, City View, Annex Building

10.0 out of 10
Exceptional
(2 reviews)
  • 103 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Superior Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Triple Room

10.0 out of 10
Exceptional
(8 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

9.4 out of 10
Exceptional
(36 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, City View

1 bedroom, premium bedding, minibar, in-room safe

Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Room, City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Triple Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

1 bedroom, premium bedding, minibar, in-room safe

Family Room

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Single Room

Single Room | 1 bedroom, premium bedding, minibar, in-room safe

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Hotel Santa Maria Novella

Hotel with a full-service spa, a short walk to Cathedral of Santa Maria del Fiore
A full-service spa, a health club and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Hotel Santa Maria Novella offers 71 accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Florence hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Santa Maria Novella Spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at Hotel Santa Maria Novella. During your stay, you're just a quick walk from Cathedral of Santa Maria del Fiore. You'll find features such as free WiFi in public areas, plus a full-service spa and a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Treat yourself to massages at Santa Maria Novella Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Piazza di Santa Maria Novella and 6 minutes on foot from Cathedral of Santa Maria del Fiore
  • Cats and dogs welcome free of charge
Hotel Santa Maria Novella offers its guests a full-service spa and a health club. Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Hotel Santa Maria Novella. For a fee, parking is available.

This 4-star Florence hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
On-site venue – This rooftop bar only serves light fare.
Room service (during limited hours) is available.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 35 per night)

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
Property Registration Number IT048017A16HEG2O5Z

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Santa Maria Novella
Santa Maria Novella Hotel
Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel
Hotel Santa Maria Novella Florence
Hotel Santa Maria Novella Hotel Florence

Hotel Santa Maria Novella Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 824 out of 1005 reviews
Rating 8 - Good. 127 out of 1005 reviews
Rating 6 - Okay. 32 out of 1005 reviews
Rating 4 - Poor. 14 out of 1005 reviews
Rating 2 - Terrible. 8 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Staff is very accomodating. Location is ideal to train and basic attractions. Loved the experience and will stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

John, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Deborah, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - very friendly. Breakfast was very good. We did have some stairs to get to our room, hotel configuration is unusual. Good place to stay!
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most PERFECT location for a hotel I've witnessed. Beautiful, very large square outside with the magnificent Santa Maria Novella church across the square. Eateries and shops line the courtyard, making it wonderful to peruse at leisure. Walking distance from the train station, but not too close to be noisy or worrisome. From the hotel you can walk to anything in the town, but it's far away enough from the hub of it to avoid the crowds and noise. Very excellent, clean hotel, wonderfully decorated waiting rooms downstairs to relax in and enjoy the decor. Rooftop access with a view of courtyard, town and church. The rooms are clean and adorable! The shower is large enough and clean all in white and black marble. The breakfast which was included, was the best breakfast I've ever had at a hotel. Lots of choices, fine cutlery offered as well as white china with champagne served, along with custom coffee/lattes and cappuccinos made to order by staff and served in a gorgeous breakfast room. We felt like royalty! :-) The staff was attentive and friendly. Nothing really negative to add, but that the mattresses are on the firm side, like all of Italy it seems, but regardless, our only main regret is that we didn't stay longer!
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was fabulous and everyone was very helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lydia

Great hotel and location. Very loud at night-we were there on a Saturday night so that, I am sure, makes a difference.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel. Perfect location. Great staff. Nice rooms. One of the highlights of our trip.

10/10 Excellent

John, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

fabiola bacelar

Liked: Amenities
Stayed 1 night in Apr 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Naji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

nha-truc

Travelled with family
Liked: Cleanliness, staff & service
Everything at this hotel is fine, except the bed. Terrible bed. It’s time for them to replace their bed frames and mattresses.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ernesto, Guatemala

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning! Great location from the train and the inside was immaculate. Service was very accommodating and helpful in navigating Florence. Can’t wait to return!
Stayed 2 nights in Mar 2025

10/10 Excellent

Polly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station and excellent service, had everything we wanted!
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite hotel in the 3 city visit. Super convenient to the train, in a lovely but not overcrowded square. Super attentive staff and front desk. Old European style. Walkable to most everything. Florence was sunny and exquisite.
Stayed 3 nights in Mar 2025

10/10 Excellent

Annabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything from the staff to the breakfast included....
Stayed 2 nights in Mar 2025

10/10 Excellent

Olga P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in Florence!

Beautiful hotel in Florence. A great location and the hotel had charm and elegance. The service was excellent and loved hearing the hustle and bustle of the square below. The most relaxing time of our trip!
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quaint, unique and centrally located. Very close to the train station. The breakfast was delicious. You are immersed into Florence when staying here
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Clean, quiet, excellent service and fantastic location! Will definitely stay here again!
Stayed 1 night in Feb 2025

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

YUFEI SOPHIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Location is excellent, near by train station, lots of restaurants, near St. Maria church. Shopping street. Love it. Just at second there are quite noise from the first floor bar.
Stayed 2 nights in Feb 2025

8/10 Good

Elisabeth Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely period hotel Very clean, staff attentive Walking distance to all attractions
Stayed 4 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's great to be remembered

Greeted by an incredible, professional and friendly team, who remembered us from the last time we stayed at Hotel Santa Maria Novella (coming in from a long train ride, this moment brightened our day). Our room has a beautiful view of Santa Maria Novella and the square, full of great restaurant options, shops and sites (all in walking distance). The room itself is spacious, impeccable decor, comfortable and filled with all of the amenities. I might have a hard time leaving, this is such a great hotel filled with such wonderful people
Stayed 1 night in Feb 2025