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Burlington Hotel, Best Western Premier Collection

4.0 star property
VIP Access

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Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated
Staircase
Dock

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
3-5 Earls Avenue, Folkestone, England, CT20 2HR
  • Place, Leas Promenade
    ‪3 min walk‬
  • Place, Leas Cliff Hall
    ‪7 min walk‬
  • Place, Folkestone Harbour
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Comfort Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (View)

Deluxe Suite, 1 King Bed, Non Smoking (View) | Premium bedding, in-room safe, individually decorated

Deluxe Suite, 1 King Bed, Non Smoking (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed, Non Smoking

9.6 out of 10
Exceptional
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View) | Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking (Four Poster Bed, View)

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room) | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Burlington Hotel, Best Western Premier Collection

Along with a restaurant, this smoke-free hotel has 2 bars/lounges and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk.
Burlington Hotel, Best Western Premier Collection offers 58 accommodations with laptop-compatible safes and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Burlington Hotel, Best Western Premier Collection's great location. During your stay, you're just a quick walk from Lower Leas Coastal Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at Bay Tree Bar and Grill
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and conference space
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Lower Leas Coastal Park and 3 minutes on foot from Leas Promenade
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the business-friendly Burlington Hotel, Best Western Premier Collection. Limited free parking is available on a first-come, first-served basis.

This Victorian Folkestone hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10 AM.
Bay Tree Bar and Grill – This cocktail bar specialises in British cuisine.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10 AM for a fee: GBP 16.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Bay Tree Bar and Grill

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1880
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Burlington Folkestone
Burlington Hotel Folkestone
Best Western Plus Burlington Hotel Folkestone
Best Western Plus Burlington Folkestone
Best Western Plus Burlington Hotel
Burlington Hotel Best Western Premier Collection
Burlington Hotel, Best Western Premier Collection Hotel
Burlington Hotel, Best Western Premier Collection Folkestone

Burlington Hotel, Best Western Premier Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Courteous staff. Room small but clean and comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Edwards

Stayed 2 nights in Jan 2026

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2026

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service
Lovely traditional building. Clean,warm comfortable room as was the hotel overall. Polite, friendly staff. Thank you for an enjoyable stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Clean spacious room, very comfortable.
Stayed 3 nights in Jan 2026

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was lovely, facilities great staff frienflu and welcoming
Stayed 2 nights in Jan 2026

10/10 Excellent

Jolanta Mariola

Stayed 3 nights in Dec 2025

2/10 Terrible

Wynter

Stayed 3 nights in Dec 2025

10/10 Excellent

Darran

Stayed 1 night in Dec 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and bathroom felt new. Towels were SUPER soft. Bathroom did have a musky smell but overall was clean. Bed was comfortable but pillows were insanely hard which caused us both to not sleep right away. Went to the Restaurant for dinner and staff was very friendly and accommodating. Breakfast was a big disappointment at 9am everything was pretty much picked over at the buffet. However you could order from staff. I would recommend not paying for breakfast and go somewhere else on a walk. Either direction had better coffee and pastries.
Stayed 1 night in Dec 2025

8/10 Good

Leonard

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
A nice mid price hotel near the coastline. A little disspointed we had to ask for a dog bowl and blanket after paying the extra fee and room upgrade for the dog. There was also little interest when we mentioned there was no hot water for the shower. Overall, it served its purpose for a short stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable room. Lovely en suite. Delicious bar meal
Stayed 1 night in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel with friendly, very professional staff. Clean, pleasant room with high ceiling, comfortable temperature. Bed was a touch hard for my taste, but thats the only criticism I had. Breakfast was nice and great value if booked with the room.
Stayed 1 night in Dec 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was huge and spotlessly clean, comfy beds and lovely view Staff were lovely, in particular the bar and restaurant staff who went out of their way to get our dinner order in without a wait as they had a big booking for 28 people. We loved our stay and already planning to come back
Stayed 1 night in Dec 2025

6/10 Okay

Susan

Stayed 3 nights in Dec 2025

10/10 Excellent

Gilmour

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice relaxed stay
Stayed 1 night in Dec 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities
Staff were really nice welcoming
Stayed 1 night in Dec 2025

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities
We did a room upgrade, well worth it. Great reception for dogs. Great quality breakfast. Dogs can't come in the breakfast room but table is laid in the bar, which is nice with view over the garden. We like this hotel, bit more expensive but well worth it
Stayed 1 night in Dec 2025

10/10 Excellent

Wynter

Stayed 2 nights in Dec 2025

6/10 Okay

Jo

Liked: Cleanliness, staff & service, amenities
Place feels like it needs a refurb as it’s looking a bit tired. The mixer tap in our shower wasn’t working so water was very hot.
Stayed 1 night in Dec 2025

10/10 Excellent

kellie

Liked: Cleanliness, staff & service, amenities
I had a lovely stay here, the rooms seem to have been refurbished since my last stay. My room was beautiful Definitely recommend and a good price too
Stayed 1 night in Dec 2025

10/10 Excellent

Edwards

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean room, well kept. Unfortunately the breakfast was very disappointing, greasy and not quality ingredients. we are vegan/vegetarian and the plant based bacon was very greasy, only small half grilled tomato and almost burned sausage. it would be great to check for fresher ingredients
Stayed 2 nights in Dec 2025

10/10 Excellent

Ali

Stayed 1 night in Dec 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Clean, quiet and newly decorated room.
Stayed 1 night in Nov 2025