The staff and service were very kind and helpful, good food and not expensive. The bed was comfortable, just have to fix the head board... nice place to stay and walk in Folkestone, I'll come again.
Great, friendly welcome and really convenient for the gig we were going too! Little disappointed that they suddenly stopped serving food just when we went down which meant we had try and and find something last minute but other than that it was ideal for our needs. Also.... the fluffiest towels I have ever come across!!
Hotel was good. The only thing was the bathroom shower was clean but needed a small makeover
The flooring was worn. The room itself was clean and needs an be bedding ok. It was cold and needed supplementary heading.
We have stayed at the Portland for a few years now, among other places in Folkestone. The rooms are a good size and have a good feel to them. The staff are very accommodating but their adjoining (Skuba bar), seemingly takes presidency over all else! Although they host a good selection of bands and DJâs etc. it does get very busy, Loud and out of control at times!
Hotel was conveniently located for what we wanted, however shower was damaged and rusty in areas with pubes in the shower tray , damp patch on the bedroom wall
Easy access, clean tidy room, good shower, good location for travel to Dover, very nice walking spot, only thing stopping a max rating is no food on the Monday night
Check-in was not in the hotel, but in the adjoining bar. I had to wait while customers of the bar were served drinks, but once I got someoneâs attention, the correct member of staff was called and he was very helpful, giving information about parking and even offering to carry my bag up to the third floor. In the room everything was set up to make the stay enjoyable, with tea and coffee making facilities and even a biscuit. Towels and complimentary shampoo and shower gel were laid out on the bed, even with a little chocolate - a very nice touch.
Unfortunately no hotel can guarantee good and considerate behaviour from all their guests. So I was woken up at 1 am by other guests having a falling out and shouting swear words at each other.
I stayed for one night to save the worry about getting to the Channel Tunnel on time and have a good nightâs sleep before continuing the journey on the continent. The first was achieved, the second not so much, but not really the fault of the hotel.