8/10 Good
Cari
Travelled with family, Travelled with group
15 Jan 2026
Liked: Cleanliness, amenities
The hotel was clean and beautiful. Most of the staff were wonderful. However, we were disappointed when we were kicked out of the pool at 2:00 to prepare for a private event. Then the following day, we were asked to leave the pool area so that they could take promotional photos of the pool area. We were also disappointed that the pool had not been cleaned after the private event. The pool was cloudy, and there were many napkins and other debris floating. The woman at the pool during the promotional photo shoot was very rude and called security simply because several guests expressed frustration. It was not a kind and accommodating response to our reasonable questions and concerns. Both pool situations could have been taken care of with proactive communication at check-in or via email so that we could plan our trip accordingly.
Cari
Stayed 3 nights in Jan 2026

























